Gagandeep Kaur
Fairfield,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Saffron Indian Cuisine & Bar. Consistently exceeded sales targets while ensuring guest satisfaction through personalized service and effective team collaboration. Proficient in cash handling and maintaining cleanliness standards, contributing to a welcoming dining environment.
Overview
1
1
year of professional experience
Work History
Server
Saffron Indian Cuisine & Bar
10.2023 - 03.2025
- Skillfully balanced multiple tables simultaneously, delivering consistent service excellence.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Modern Nabha Sr.sec.school
NabhaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Performance improvement
Timeline
Server
Saffron Indian Cuisine & Bar
10.2023 - 03.2025
Modern Nabha Sr.sec.school
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