Gagan Preet Kaur
Newton,USA
Summary
Dedicated professional with strong customer service, multitasking, and time management skills. Committed to delivering exceptional experiences to every customer.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
Newton, NJ
07.2024 - Current
- Delivered professional and friendly customer greetings
- Managed a high volume of incoming calls
- Provided excellent customer service while upholding company policies
- Assisted in facilitating guest check-in and check-out procedures
- Ensured precise verification of room rates and other expenses at check-in
- Collated and analyzed consumer reviews for prompt attention and resolution of concerns
- Provided information about hotel amenities, services, and local attractions
- Maintained cleanliness of lobby area at all times
- Scheduled reservations for groups and special events
- Inputted guest information into computer system accurately and securely
- Ensured that all safety regulations were followed according to company standards
- Kept accurate records of guest transactions
- Managed cash drawer responsibly throughout shift
- Generated daily reports detailing occupancy levels, revenue amounts
- Collaborated with colleagues to ensure smooth operations of front desk area
- Advised housekeeping staff of rooms vacated and ready for cleaning
- Calculated and processed guest bills, handled payments and provided accurate change
- Verified customer credit to establish payment method for accommodations
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies
- Posted incidental charges to ledgers, manually or by using computers
Assistant Store Manager
7-elevan
New Jersey, USA
01.2022 - 07.2024
- Stayed updated on store policies related to payments, returns and exchanges.
- Eliminated loss in the store with vigilant attention to detail
- Trained new staff on a quarterly basis.
- Developed and implemented a streamlined process that significantly enhanced customer service satisfaction.
- Managed cash register operations, provided guidance to customers on product selection, and initiated purchase order requests.
- Acted as the main point of contact for resolving customer issues.
Manager -Operations
DDP Publications
, India
06.2017 - 01.2022
- Responsible for Product(s)- Trav Talk India & Middle East, Mice Talk, Cargo Talk, FHRAI Magazine, Hospitality Talk, Travel Tv.News, Tourism Breaking News and Coffee Table Book for Awards
- Created monthly reports for senior management summarizing operational performance metrics
- Provided efficient back-end sales support to maximize revenue
- Managed client relationships, revenue and reporting for current and potential clients
- Managed end-to-end operations of diverse products from clients, covering product deployment to generating revenues and managing account receivables
- Collaborated with cross-functional Production & Editorial teams
- Delivered unparalleled artwork to drive maximum client satisfaction
- Successfully organized virtual exhibitions for high-profile clients
Assistant Manager - Marketing
DDP Publications
09.2015 - 05.2017
- Performed duties to ensure smooth running of product operations from revenue to invoicing
- Provided sales support to enhance revenue generation through seamless coordination and assistance
- Searched competition magazines and websites to find potential clients and collaborated with Sales team to secure new business
- Managed delivery of magazine to advertisers and potential clients ensuring timely arrival
- Implemented efficient tracking system to monitor editorial requests and ensure timely completion.
- Implemented a streamlined and standardized onboarding process for new employees
Sr. Marketing Co-ordinator
DDP Publications
04.2012 - 08.2015
- Product(s) Handled - Mice Talk, Cargo Talk and Tele calling for Sales team.
Sales Co-ordinator
Handicraft India Year Books
06.2009 - 03.2012
- Product(s) Handled - Cargo Talk and Tele calling for Sales team
Skills
- Administrative Front Desk Support
- Property Management Systems
- Point Of Sale Support Systems
- Client Support
- Microsoft Office Proficiency
- Effective Time Management
- Customer Relationship Management
- Excellent Communication
- Organizational Task Prioritization
Education & Certification
- Master of Commerce, 2012
- Bachelor in Commerce, 2009
- DOEACC A' Level, 2008
- DOEACC O' Level, 2009
Work Authorization Status
United States of America, Work Permit Available
Hobbies and Interests
- Cooking new recipes
- Travel to new places
- Watching movie
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
07.2024 - Current
Assistant Store Manager
7-elevan
01.2022 - 07.2024
Manager -Operations
DDP Publications
06.2017 - 01.2022
Assistant Manager - Marketing
DDP Publications
09.2015 - 05.2017
Sr. Marketing Co-ordinator
DDP Publications
04.2012 - 08.2015
Sales Co-ordinator
Handicraft India Year Books
06.2009 - 03.2012
Similar Profiles
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Colton FinchColton Finch
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Marquise Van Voorhis-BryantMarquise Van Voorhis-Bryant
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Breana WilliamsBreana Williams
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Kieran J. McMorrowKieran J. McMorrow
Lieutenant at Sussex County Sheriff’s Office (SCSO)Lieutenant at Sussex County Sheriff’s Office (SCSO)