Gaganpreet Virk BSN RN

• Manage approximate 40 incoming calls. Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in timely manner.
• Maintained calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
• Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
• Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Evaluated patient histories, complaints, and current symptoms.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Educated family members and caregivers on patient care instructions.
• Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
• Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
• Proficient in using EPIC.

• Manage approximate 20 incoming calls.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Managed patients recovering from medical or surgical procedures.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Documented treatments delivered, medications, wound care, foley care, lab work, and IVs administered, discharge instructions, and follow-up care.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Evaluated patient histories, complaints, and current symptoms.
• Administered medications and topic treatments to address patient symptoms.
• Educated patients, families and caregivers about conditions and treatments.
• Reduced hospital readmissions through diligent monitoring of patients'' conditions, thorough assessments, and timely interventions.
• Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
• Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
• Participate in IDT meetings to discuss patient plan of care and future goals.

• Led shift handover meetings effectively communicating critical information about each patient''s status ensuring continuity of care.
• Contributed to positive work environment by actively participating in unit meetings, sharing ideas to improve efficiency or address ongoing challenges faced by colleagues.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Skillfully performed various clinical procedures such as IV insertion, nebulizer treatment, wound dressing changes, wound vac dressing changes, PICC line dressing changes, NG tube dressing changes, tracheostomy care, suctioning care, catheterizations; ensuring optimal comfort levels for patients during these processes.
• Managed medication administration safely and accurately while maintaining meticulous documentation in electronic health records systems.
• Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
• Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to assess needs and determine best options for care.
• Monitored patient reactions after administering medications and IV therapies.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Educated family members and caregivers on patient care instructions.

Medication Technician