Gage Afatasi

In this critical role I resolved technical issues and ensured smooth operations within the organization. My primary duties include providing technical support to clients, investigating and resolving technical issues, documenting procedures and solutions, monitoring busybusy performance, and collaborating with support and the development team. Key skills for this role include technical proficiency, problem-solving ability, strong communication skills, customer service orientation, attention to detail, and a commitment to continuous learning.

As a Integration Technician, my role was to facilitate the seamless integration of QuickBooks software with various platforms and applications, ensuring smooth data transfer and synchronization. I specialized in configuring and troubleshooting integrations between QuickBooks Desktop and QuickBooks Online with busybusy. Additionally, I provided training and support to users, documented integration configurations and troubleshooting procedures, and played a pivotal role in enhancing overall operational efficiency through effective integration strategies.

As a Customer Support Specialist, my role was pivotal in providing expert assistance to customers encountering technical issues with products or services. Primarily, I served as the frontline contact for customers seeking technical assistance, offering timely and effective solutions via various communication channels such as phone, email, or intercom. I adeptly diagnosed and troubleshooted technical problems, guiding customers through resolution steps with clarity and patience.

In this role, I engaged with customers to understand their specific requirements, ensuring their individual needs were met. I efficiently managed daily schedules and ensured tasks were completed promptly. My primary responsibility was to oversee and guide a team towards achieving common goals and objectives. I provided leadership, direction, and support to team members, fostering a positive and collaborative work environment. Effectively delegating tasks and responsibilities, I ensured that each team member understood their role and contributed effectively to the team's success.