Overview
Work History
Education
Skills
Timeline
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GAGE A. GRAHAM

GAGE A. GRAHAM

Pittsburgh,PA

Overview

13
13
years of professional experience

Work History

CREW MEMBER

Trader Joe’s
11.2016 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.

MANAGER/SUPERVISOR

CVS Pharmacy
03.2016 - 05.2016
  • Established clear objectives for the team, resulting in improved performance metrics across various projects.
  • Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
  • Managed budgets responsibly, ensuring optimal allocation of resources while minimizing unnecessary expenditures.
  • Reduced employee turnover rate by promoting a positive work environment and addressing staff concerns promptly.
  • Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
  • Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
  • Fostered a culture of continuous learning among team members through ongoing coaching sessions and professional development opportunities.
  • Collaborated with management to develop and implement training programs, improving employee skill sets and job satisfaction.
  • Mentored new supervisors joining the team, sharing valuable insights gained from extensive experience in order to facilitate their growth within the company rapidly.
  • Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

MANAGER/SUPERVISOR

TARGET
06.2012 - 05.2014
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Collaborated with management to develop and implement training programs, improving employee skill sets and job satisfaction.

Landscaper

Grounds GUYS
05.2015 - 09.2015
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
  • Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
  • Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.

Education

Bachelor of Science - Management Information Systems

Pennsylvania Western University
08-2025

Skills

  • Excellent communication
  • Problem-solving
  • Organizational skills
  • Critical thinking
  • Flexible and adaptable
  • Teamwork and collaboration

Timeline

CREW MEMBER

Trader Joe’s
11.2016 - Current

MANAGER/SUPERVISOR

CVS Pharmacy
03.2016 - 05.2016

Landscaper

Grounds GUYS
05.2015 - 09.2015

MANAGER/SUPERVISOR

TARGET
06.2012 - 05.2014

Bachelor of Science - Management Information Systems

Pennsylvania Western University

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GAGE A. GRAHAM