Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gage Aragon (Jacquez)

Sandy,UT

Summary

Proven leader in project management and team leadership, adept at driving projects to completion with exceptional quality throughout my career. Skilled in risk management and fostering employee development, consistently enhancing team performance and meeting strategic goals. Achieved significant business growth through effective project planning and development, showcasing advanced problem-solving and relationship-building abilities. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

15
15
years of professional experience

Work History

Project Manager

Stitt Construction, LLC.
02.2021 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Medical Secretary

Aragon Medical
04.2019 - 02.2023
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Senior Fraud Specialist

Discover Financial Services, DFS
12.2019 - 04.2022
  • Analyzed large sets of data for potential fraudulent activity, identifying areas of concern and mitigating risks.
  • Resolved complex fraud-related inquiries, conducting thorough research and analysis.
  • Reviewed customer fraud claims and validated findings, contributing to decision-making processes.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.

Healthcare Benefits Specialist

Select Health Insurance
03.2016 - 04.2019
  • Provided comprehensive assistance to members and healthcare providers regarding benefits and claims.
  • Attained HBS Level III certification, assuming additional responsibilities including supervisor calls and training new staff.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Operations Supervisor

United Postal Service
12.2013 - 01.2016
  • Supervised daily activities of drivers and package handlers, ensuring adherence to safety protocols.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Generated and analyzed data reports using Microsoft Excel and Word.

Jewelry Sales Associate

Jensen Jewelers
01.2013 - 12.2013
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Enhanced store reputation through effective communication and relationship-building with clients.

Communications Specialist

CaptionCall (Sorenson Communications)
11.2011 - 07.2012
  • Assisted hearing-impaired individuals in making phone calls, demonstrating strong communication and organizational skills.
  • Utilized computer programs such as Dragon to facilitate communication processes.

Fuel Center Clerk

Smiths Food And Drug
10.2009 - 11.2011
  • Streamlined fuel transactions with accurate cash handling and efficient processing of credit card payments.
  • Assisted in training new team members, sharing expertise on proper procedures and best practices within the fuel center environment.
  • Handled emergency situations calmly and efficiently while prioritizing the safety of both customers and staff members.
  • Kept detailed records of all transactions, assisting in accurate financial reporting for the fuel center operations.
  • Assisted customers with fueling needs, providing information on fuel types and pumping procedures.
  • Reduced wait times for customers through effective queue management and expedited service during peak hours.
  • Actively participated in ongoing professional development opportunities to stay current in industry trends and best practicess.
  • Supported environmental initiatives by implementing waste reduction measures within the facilitys.
  • Maintained up-to-date knowledge on company policies and procedures, ensuring consistent adherence to guidelines.
  • Maintained a clean and safe work environment by performing regular maintenance checks and cleaning tasks.
  • Managed customer complaints professionally, finding suitable resolutions to maintain positive relationships.
  • Performed routine equipment maintenance to reduce downtime due to malfunctions or repair needs.
  • Enhanced customer satisfaction by delivering prompt and courteous service at the fuel center.
  • Improved inventory management by tracking stock levels and replenishing supplies as needed.
  • Conducted daily inspections of equipment for safety compliance, addressing any potential hazards immediately.
  • Collaborated with team members to ensure smooth operations and resolve any issues promptly.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, etc.

Education

Generals

USU-Eastern
Price, UT
05.2012

High School Diploma -

Carbon High School
Price, UT
05.2011

Skills

  • Project Management
  • Management
  • Team Leadership
  • Team Management
  • Skilled Multi-tasker
  • Business Development
  • Employee Loyalty
  • Soft Skills
  • Employee Learning & Development
  • Leadership
  • Interrogation
  • Advanced problem solving
  • Risk Management
  • Document Management
  • Coaching and Mentoring
  • Conflict Management
  • Technical Support
  • Relationship Building
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Conflict Resolution
  • Performance monitoring

Timeline

Project Manager

Stitt Construction, LLC.
02.2021 - Current

Senior Fraud Specialist

Discover Financial Services, DFS
12.2019 - 04.2022

Medical Secretary

Aragon Medical
04.2019 - 02.2023

Healthcare Benefits Specialist

Select Health Insurance
03.2016 - 04.2019

Operations Supervisor

United Postal Service
12.2013 - 01.2016

Jewelry Sales Associate

Jensen Jewelers
01.2013 - 12.2013

Communications Specialist

CaptionCall (Sorenson Communications)
11.2011 - 07.2012

Fuel Center Clerk

Smiths Food And Drug
10.2009 - 11.2011

Generals

USU-Eastern

High School Diploma -

Carbon High School

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Gage Aragon (Jacquez)