Gage Ayala
Round Rock,TX
Summary
Driven professional with a strong background in customer service and team collaboration, demonstrated at multiple restaurants and other public service jobs. Fluent in multiple coding languages and network security, with a proficiency in multitasking and interpersonal skills. Computer security professional with 3 years of progressive experience in the Software Programming and Cybersecurity industry. Experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Bjs Restaurants Inc
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
2020 Scratch Kitchen
08.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lawn Care Technician
TruGreen Lawn Care
03.2018 - 03.2019
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Provided accurate estimates for potential clients based on their lawn care needs and preferences, contributing to a higher conversion rate.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
Education
Bachelor of Science - Cybersecurity
Austin Community College
Austin, TX05.2027
Associate of Applied Science - LAN Systems-Cyber Security Specialist
Austin Community College
Austin, TX05.2025
Skills
- Vulnerability Assessment
- Data Encryption
- Network Security
- Penetration Testing
- Endpoint Security
- Secure Coding
- Object-Oriented Programming
- Fluent in Python, C, and Java
- Data Analysis
- Teamwork and Collaboration
- Multitasking
- Interpersonal Skills
Certification
- CISSP - Certified Information System Security Professional
- ComptTia A+
- CompTia Cloud+
- CCIE - Cisco Certified Internetwork Expert
Accomplishments
- Developed and designed two E-commerce stores by myself that I also promoted and maintained for a year. Each site achieved sales and exponential growth in traffic consistently.
- Have developed and tested Hundreds of programs and executed many projects with multiple teams.
- Have a deep knowledge for Cybersecurity and have become adept at Identifying vulnerabilities and threats within a network via penetration testing and auditing
Timeline
Bartender
Bjs Restaurants Inc
09.2023 - Current
Server
2020 Scratch Kitchen
08.2020 - 09.2022
Lawn Care Technician
TruGreen Lawn Care
03.2018 - 03.2019
Bachelor of Science - Cybersecurity
Austin Community College
Associate of Applied Science - LAN Systems-Cyber Security Specialist
Austin Community College
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