Gage Brown
Delta,OH - Ohio
Summary
Driven and dynamic professional with a proven track record at Billy Sundays Barber Shop, excelling in work area sanitation and customer relationship building. Leveraged verbal communication strength and dedicated work ethic to enhance customer satisfaction and loyalty. Demonstrated ability to quickly learn and collaborate with teams, significantly improving service quality and efficiency.
Overview
9
9
years of professional experience
Work History
Barber
Billy Sundays Barber Shop
03.2024 - Current
- Maintain a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Develop long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Barista/ Shift Manager
Rustbelt Coffee
09.2021 - 07.2024
- Improved beverage consistency across shifts by following standardized recipes and techniques.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
Back of House Team Leader
Chic-Fil-A
05.2017 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Front Counter Worker
Dairy Queen
12.2015 - 05.2017
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Maintained a clean and organized work area, ensuring a welcoming environment for customers.
- Developed strong relationships with regular customers, fostering loyalty through personalized interactions.
Education
Master Barber Certification -
Toledo Barber Academy
Toledo, OH08.2023
High School Diploma -
Evergreen High School
Metamora, OH06.2017
Skills
Customer safety
Work area sanitation
Appointment Scheduling
Equipment Maintenance
Verbal communication strength
Quick Learner
Team Collaboration
Professional manner
Dedicated Work Ethic
Timeline
Barber
Billy Sundays Barber Shop
03.2024 - Current
Barista/ Shift Manager
Rustbelt Coffee
09.2021 - 07.2024
Back of House Team Leader
Chic-Fil-A
05.2017 - 04.2022
Front Counter Worker
Dairy Queen
12.2015 - 05.2017
Master Barber Certification -
Toledo Barber Academy
High School Diploma -
Evergreen High School
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