Gage Burgess
Anderson,SC
Summary
Skilled Service Technician with a proven track record at Guaranteed Services LLC, excelling in equipment maintenance and customer relationship management. Demonstrated ability to enhance machine performance and resolve conflicts, boosting team efficiency. Known for punctuality and adept at complex repair planning, consistently delivering high-quality service and support.
Overview
7
7
years of professional experience
Work History
Service Technician
Guaranteed Services LLC
Pendleton, SC
04.2021 - Current
- Performed onsite repair of equipment at customer locations.
- Provided technical support to customers over the phone and in person.
- Inspected equipment for proper operation and safety hazards prior to use.
- Communicated with vendors regarding supply orders and delivery timelines.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Manager
Bojangles' Famous Chicken 'n Biscuits
Anderson, SC
03.2019 - 04.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Service Helper
RTP heating & cooling
Inman, SC
06.2017 - 02.2019
- Maintained cleanliness of service area and equipment.
- Assisted customers by providing information on available services or products.
Education
High School Diploma -
TL Hanna High School
Anderson, SC05-2019
Skills
- Equipment maintenance
- Complex repair planning
- Customer relationship management
- Work documentation
- Equipment troubleshooting
- Punctual and reliable
Timeline
Service Technician
Guaranteed Services LLC
04.2021 - Current
Manager
Bojangles' Famous Chicken 'n Biscuits
03.2019 - 04.2021
Service Helper
RTP heating & cooling
06.2017 - 02.2019
High School Diploma -
TL Hanna High School
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