Gage Crapper
Copperas Cove,TX
Summary
Customer-focused professional with successful 10 year career in the service sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
06.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Leader
Pizza Hut
11.2013 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Paramedic
Central Texas College
Killeen, TX2021
EMT
Central Texas College
Killeen, TX2019
Copperas Cove High School
Copperas Cove, TX06.2012
Skills
- Service Documentation
- Employee Training and Development
- Proficient in point of sale software
- Work Planning and Prioritization
- Customer Service
- Staff Supervision
- New Employee Hiring
- Policy and Procedure Enforcement
- Conflict Resolution
- Technical Support
- MS Office
Timeline
Service Manager
Chipotle Mexican Grill
06.2017 - Current
Shift Leader
Pizza Hut
11.2013 - 06.2017
Paramedic
Central Texas College
EMT
Central Texas College
Copperas Cove High School
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