GAGE DITCHARO
Marrero,LA
Summary
Well-rounded professional, committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests, and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations, using appropriate responses. Positive and upbeat, professional, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures, and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Hotel De La Poste French Quarter
New Orleans, LA
11.2024 - Current
- Arranged tours, taxis or restaurant reservations for customers.
- Coached front office division on customer service standards.
- Confirmed reservations, sold upgrades, assigned rooms and issued keys quickly and efficiently to achieve positive experience for guests.
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Ensured the collection of normal and advanced deposits seven days in advance.
- Worked effectively in team environments to make the workplace more productive.
- Operating GXP at an advanced level.
- Handled payment processing and provided customers with receipts and proper bills and change.
Guest Experience Expert
Jw Marriott New Orleans
New Orleans, LA
01.2022 - 09.2023
- Provided exceptional customer service to ensure satisfaction of all guests.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Performed cashier duties such as taking payments from customers, reconciling accounts, and issuing receipts.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Participated in training sessions for new employees regarding customer service standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Participated in upcoming manager training sessions at various hotels around New Orleans.
- Managed reservations through various computer systems, such as PMS and Lightspeed.
- Was chosen multiple times to be the agent who was audited for the BSA.
Education
High School Diploma -
Archbishop Shaw High School
Marrero, LA07-2020
Associates - Process Technology
Nunez Community College
Chalmette, LASkills
- Professionalism
- Team player
- Multitasking
- Reliability
- Flexibility
- Friendly, positive attitude
- Organization
Timeline
Guest Service Representative
Hotel De La Poste French Quarter
11.2024 - Current
Guest Experience Expert
Jw Marriott New Orleans
01.2022 - 09.2023
High School Diploma -
Archbishop Shaw High School
Associates - Process Technology
Nunez Community College
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