Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gage Duke

SAINT JOHNS,FLORIDA

Summary

Driven and detail-oriented professional with proven expertise in customer service and cash management, honed at Publix and St Johns Fire Rescue. Excelled in enhancing customer satisfaction and loyalty, while efficiently managing financial transactions and inventory control. Demonstrated leadership by mentoring cadets, underscoring a commitment to teamwork, professionalism, and integrity. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Publix
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Upsold additional products and services to customers, increasing revenue.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cadet

St Johns Fire Rescue
01.2021 - 06.2024
  • Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
  • Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
  • Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
  • Conducted physical training to keep fit and perform job duties productively.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Assisted in the development of new firefighting techniques by collaborating with fellow cadets and experienced firefighters.
  • Enhanced fire safety awareness by delivering informative presentations to community members and organizations.
  • Administered cadet-level first aid to injured parties.
  • Gained hands-on experience with various types of firefighting equipment, becoming proficient in their operation and maintenance.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Assisted with regular maintenance of firefighting equipment.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Developed techniques in firefighting, hazardous materials and emergency medical responses.

Education

Completion Certificate - Public Safety Telecommunications

FSCJ
4501 Capper Rd, Jacksonville, FL 32218
06.2024

High School Diploma -

Greenwood School
9920 Regency Square Blvd, Jacksonville, FL 32225
05.2023

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Cash Handling

Cleaning and sanitizing

Money Handling

Reliability and punctuality

Cash handling and management

Customer Relations

Cash Register Operation

Organizational abilities

Professionalism and Courtesy

Cash Management

Basic Math Competence

Cash register systems

POS Systems

Payment Collection

POS system operations

Cash Drawer Balancing

Merchandise Restocking

Complex Problem-Solving

ID Verification

Guest inquiries

Refund handling

Inventory Management

Currency counting

Inventory Control

Retail Merchandising

Drawer balancing

Point of sale operation

Order Verification

Point-of-sale system operation

Purchase assistance

Promotions and Discounts Understanding

Loss Prevention

Fraud Prevention Awareness

Records Maintenance

Point of Sale proficiency

Reports and documents

Identification checks

Loyalty Program Promotion

Staff Mentoring

Cash handling expertise

Payment Processing

Product restocking

Conflict Resolution

Refunds and exchanges

Issue Resolution

Time management skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of numerous managers in the development of Club Publix, and the Stock Program
  • Documented and resolved Cash Loss which led to pay raise and more hours.

Certification

Certified Public Safety Telecommunicator from FSCJ

Certification in CPR

Certification in First Aid

Certification in Basic Life Support

Certification in AED usage

Languages

American Sign Language
Limited Working

Timeline

Cashier

Publix
05.2023 - Current

Cadet

St Johns Fire Rescue
01.2021 - 06.2024

Completion Certificate - Public Safety Telecommunications

FSCJ

High School Diploma -

Greenwood School

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