Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gage Dunphy

Rockwall,TX

Summary

Dedicated and personable professional with a strong background in customer service, client engagement, and financial support. Skilled in building lasting member relationships through trust, transparency, and personalized service. Experienced in guiding clients through financial processes, resolving concerns with empathy, and delivering tailored solutions to meet individual needs. Known for active listening, clear communication, and a member-first mindset that fosters loyalty and satisfaction. Adept at working in fast-paced environments while maintaining attention to detail, and a commitment to service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Comfort Advisor

Copeland Home Services
Forney, USA
06.2023 - Current
  • Assisted customers in securing financing for HVAC systems through third-party lenders such as GoodLeap, Synchrony, Service Finance, Optimus, GreenSky, and Breeze, guiding them through application processes, credit requirements, and payment options with professionalism and personalized support.
  • Presented complex HVAC options in simple terms to help clients make informed decisions-mirroring financial education principles.
  • Consulted with homeowners to understand their needs and recommended customized comfort solutions, emphasizing trust, transparency, and long-term satisfaction.
  • Built lasting relationships through honest communication, active listening, and a client-first approach-leading to strong referral and retention rates.
  • Receives ongoing professional sales training focused on consultative selling, active listening, and customer relationship building to enhance client engagement and trust.
  • Consulted with clients after sales and contract signings to resolve problems and provided ongoing support.

Restaurant Server

Olive Garden
Rockwall, USA
07.2019 - 06.2023
  • Handled payments, processed credit transactions, and ensured accuracy with billing-demonstrating financial handling experience.
  • Collaborated with team members to maintain smooth operations and uphold high service standards.
  • Utilized effective communication skills to take orders accurately and efficiently.
  • Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings.
  • Attended company and restaurant required trainings and meetings, improving skills.

Restaurant Team Leader

Cracker Barrel
Rockwall, USA
08.2020 - 06.2021
  • Monitored inventory levels to ensure adequate supply of products for daily operations.
  • Organized and managed restaurant operations, including opening and closing procedures.
  • Interacted professionally with customers in order to build loyalty among returning guests.
  • Maintained a clean, safe work environment that adhered to all local, state and federal laws.
  • Trained and coached new team members on service standards, communication, and conflict resolution-reinforcing a customer-first culture.

Education

CERTIFICATION IN HVAC -

ForgeNow
Lewisville, Tx
05.2023

HIGH SCHOOL DIPLOMA -

Rockwall Quest Academy
Rockwall
05.2021

Skills

  • Customer relationship management
  • Consultative sales
  • Conflict resolution
  • Attention to detail
  • Emotional intelligence
  • Client retention
  • Goal orientation
  • Team collaboration
  • Problem solving

Certification

  • EPA 608 Universal
  • TDLR Registered HVAC Technician

Timeline

Sales Comfort Advisor

Copeland Home Services
06.2023 - Current

Restaurant Team Leader

Cracker Barrel
08.2020 - 06.2021

Restaurant Server

Olive Garden
07.2019 - 06.2023

CERTIFICATION IN HVAC -

ForgeNow

HIGH SCHOOL DIPLOMA -

Rockwall Quest Academy

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Gage Dunphy