Gage Ewerdt
Summary
Well-qualified EDI support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in working withe all aspects of Electronic Data and working in 24/7 uptime environment.
Overview
7
7
years of professional experience
Work History
EDI Support Specialist
Total Administrative Services Corp (TASC)
2019.12 - 2023.10
- Responded to customer inquiries and resolved complaints to establish trust and increase client satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of data integrity as pertaining to EDI.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Connected to computer of client using remote link to install new programs and applications.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Used MS Office Suite (Excel) to create and updated tracking documents.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions through Enterprise (formerly Globalscape).
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Mapping (Altova MapForce) file specs - both development of maps and troubleshooting existing maps)
Processing Specialist II (COBRA)
Total Administrative Services Corp (TASC)
2017.04 - 2020.01
- Responded to customer inquiries and requests related to insurance coverage through COBRA.
- Enrolled participants manually in coverage if EDI processes failed
- Verified accuracy of data before processing (via EDI).
- Monitored data entry processes and worked to improve efficiency and performance.
- Identified data errors and discrepancies and implemented swift corrections.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Located and corrected data entry errors and reported to management.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Applied data validation procedures to support and enforce data integrity.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Conducted audits of existing data entry processes.
- Assisted with developing data entry processes.
- Analyzed current data records to provide detailed reports.
- Evaluated source documents to locate needed information.
- Preserved customer confidence and protected operations by keeping information confidential.
- Created spreadsheets for more efficient recordkeeping.
- Managed and organized documents for data entry tasks.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
Education
High School Diploma -
Laconia High School
Rosendale, WI06.2016
Skills
- Debugging
- Technical Assistance
- MapForce Expertise
- MS Office Suite Expertise
- Database troubleshooting/management
- Critical Thinking
- Product Knowledge
- Problem Solving
- Conflict Resolution
- Remote Support
- Telecommunications Knowledge
- Application Support/Support Services
- Escalation Handling
Timeline
EDI Support Specialist
Total Administrative Services Corp (TASC)
2019.12 - 2023.10
Processing Specialist II (COBRA)
Total Administrative Services Corp (TASC)
2017.04 - 2020.01
High School Diploma -
Laconia High School
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