Gage Ginest
1645 E Thomas RD, Phoenix,AZ
Summary
Technician offering 8+ years of related experience. Well-organized team player with excellent planning, problem-solving and multitasking abilities. Desiring a dynamic position with room for growth. Knowledgeable about information security regulations. Hardworking installation and repair professional experienced in deployment, troubleshooting and technical support of computers, multifunction devices, and peripherals to include VOIPs, KVM switches, and desktop scanners.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Specialist
Cavco
Phoenix, AZ
05.2023 - 05.2024
- Provided VIP Technical support to C Suite and other executive officers
- Developed tools to prevent future audit failure
- Developed scripts to automate routine tasks.
- Maintained an inventory of all hardware assets within the organization.
- Investigated root causes of application errors or system malfunctions.
- Coordinated with vendors for installation of new products or services.
- Recovered unused license; Saved the organization over $20,000
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Created documentation to help employees resolve day-to-day issues.
IT Support Specialist
Desert It Solutions
Phoenix, AZ
10.2021 - 04.2023
- Completed 2534 of 18078 total tickets since date of hire; approximately 14% of all tickets
- Was the sole onsite technician for Arizona based client with 229 end users devices.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Supported new infrastructure planning and deployment to meet organizational needs and expectations.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Installed and supported desktop software titles and add-ons.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Devised incisive workarounds and resolutions for IT-related problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Managed customer system updates, informing clients of installation progress stages.
- Informed senior leadership of product development issues discovered via technical support calls with customers.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Product Support Technician
Donnelley Financial Solutions
Phoenix, AZ
03.2021 - 10.2021
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Gathered feedback from internal and external customers throughout planning and test phases.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Troubleshoot Office add-in errors
- Troubleshoot Sharepoint site errors
Client Systems Technician
United States Air Force
11.2016 - 11.2020
- Reworked the configuration process for a base wide computer replacement increasing the number of computer Image in one day from 4 to 56.
- Trained end-users in best practices to minimize errors and protect key data.
- Troubleshot and resolved problems with programs and systems.
- Developed streamlined Imaging bench for Base Comm reducing human error and increasing available number of imaging slots from 16 to 24
- Deployed new computer systems and devices by installing hardware, software and latest updates.
- Supported end users with in-person and remote technical assistance.
- Used advanced troubleshooting skills to diagnose problems and develop resolutions.
- Kept systems and network access in line with federal requirements and internal security guidelines.
Education
High School Diploma -
The Odyssey Institute For Advanced Studies
Buckeye, AZSkills
- System Administration
- Service Desk Support / Call Center
- Working Collaboratively In a Team Environment to increase the quality of provided solutions
- Windows 7/10/11 Environments
- Hardware Improvements and troubleshooting to include Hard drives, SSDs, Optical Drives, Graphics Cards, RAM, Coolant Systems, CPUs
- New Installations of Computers and Peripherals such as VOIPs, Desktop Scanners, and KVM switches
- Application installations utilizing systems such as Software Center Powershell and IExpress
- Microsoft Office Suite Including Publisher, and Access
- Use of Cable Tester, Lan Tester, And Cable Crimpers
- Installed Cisco Meraki Firewalls and Wireless Access Points to bring new jobsites online
- MFA Management
- Wrote SOPs for processes such as Imaging Steps, and creation of a Bootable imaging drives
- Configure and maintain Virtual Machines, Hyper-V
- Install and Configure VPNs
- Created and managed users and Computers in AD
- Process Automations Using built in Windows features, Such as Powershell and IExpress
- Utilized Data Backup tools such Acornis
Certification
- Basic Military Training, United States Air Force - 2017
- Airman Leadership & Drill, United States Air Force - 2017
- Client Systems Course, United States Air Force - 2017
- Security+, CompTIA - 2017 Expired Apr 2023
References
Stephen Thorne
Team Lead at Desert IT Solutions
702-434-3487
Technical Sergeant Angel Orellana
Information Technology Asset Management Supervisor at USAF
1-916-622-3041
Timeline
Service Desk Specialist
Cavco
05.2023 - 05.2024
IT Support Specialist
Desert It Solutions
10.2021 - 04.2023
Product Support Technician
Donnelley Financial Solutions
03.2021 - 10.2021
Client Systems Technician
United States Air Force
11.2016 - 11.2020
High School Diploma -
The Odyssey Institute For Advanced Studies
- Basic Military Training, United States Air Force - 2017
- Airman Leadership & Drill, United States Air Force - 2017
- Client Systems Course, United States Air Force - 2017
- Security+, CompTIA - 2017 Expired Apr 2023
Similar Profiles
Aneay'shah PowellAneay'shah Powell
Staff Accountant at Cavco Industries Inc.Staff Accountant at Cavco Industries Inc.
Eduardo RamierzEduardo Ramierz
General Construction Worker at Cavco Industries Inc.General Construction Worker at Cavco Industries Inc.
Devon BellamyDevon Bellamy
Production and Manufacturing at Cavco Industries, IncProduction and Manufacturing at Cavco Industries, Inc