Gage Hadfield
Lincoln
Summary
Casino management professional with strong focus on team collaboration and achieving results. Skilled in supervising gaming operations, managing staff, and ensuring regulatory compliance. Adept at fostering positive and efficient work environment, adapting to changing needs, and maintaining high standards of customer service and satisfaction. Known for reliability and effective decision-making under pressure.
Overview
9
9
years of professional experience
Work History
Bar Manager, Dining Manager, Event Manager, Outside Dining Manager, Head Bartender, Server
Hillcrest Country Club
06.2017 - 06.2019
- I have done just about everything you can do in the dining and bartending, event, and 12th tee/cart girl management sides of Hillcrest.
- Ref. - Joey Decker (402) 560-0056 - Mike Brown (531) 500-2781 - Sonya Freese (402) 489-7164
Sales
FBM
07.2022 - 03.2024
- I was one of two sales-people who ran the retail area, where we gave expert advice to contractors and sold smaller building materials.
- Ref. - Scott Davis (402) 540-2527 - Trevor Knuth (402) 730-2173
Bar Supervisor
Warhorse Casino Lincoln
03.2024 - 10.2024
- Supervised bar staff to ensure excellent customer service and operational efficiency.
- Trained new employees on beverage preparation, safety protocols, and service standards.
- Managed inventory levels, ordering supplies to maintain optimal stock for operations.
- Implemented promotional strategies to enhance customer engagement and increase sales revenue.
- Coordinated scheduling of staff to meet peak demand periods effectively.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention rates.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
Table Games Dealer
Warhorse Casino Lincoln
11.2024 - 04.2025
- Dealt various table games, ensuring adherence to game rules and casino policies
- Monitored player activity to maintain an engaging and fair gaming environment
- Managed cash transactions, verifying accuracy and preventing discrepancies
- Assisted in training new dealers on game procedures and customer service standards
- Provided exceptional customer service, fostering positive relationships with patrons
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Casino Pit Manager
Warhorse Casino Lincoln
05.2025 - Current
- Supervised daily casino operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Monitored game integrity through regular inspections and adherence to industry standards.
- Developed and implemented strategies to enhance guest experience and increase player engagement.
- Coordinated with security teams to address incidents and maintain a safe environment for guests and employees.
- Led team meetings focused on operational improvements, fostering collaboration among departments.
- Resolved customer inquiries and complaints efficiently, reinforcing positive relationships with patrons.
- Analyzed gaming floor performance data to make informed decisions about game offerings and table limits adjustments.
- Collaborated with other departments such as security, surveillance, and marketing to optimize customer experience within the casino.
- Enhanced casino revenue by effectively managing the gaming floor and ensuring smooth operations.
- Conducted regular audits of table games inventory, ensuring accurate accounting of chips and cash transactions.
- Promoted a safe gambling environment for patrons by monitoring gameplay closely, identifying irregularities or suspicious behavior.
Education
Associates - Chiropractic Studies, Sports Massage Therapy and Medicine
Doane University
Crete, NE03.2017
High School Graduate - undefined
Lincoln East High School
Lincoln, NE05.2015
Skills
- Team management
- Policy enforcement
- Game protection
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Employee relations
- Team leadership
Accomplishments
From November 1st, 2024 to now, I have moved my way up through the Table Games department starting at dealer, moving to the supervisor role in April of 2025, and then after only a month, moving into a Pit Manager position in May of 2025. As of January of 2026, I am now the lead Pit Manager on the Morning shift at Warhorse Casino Lincoln.
Timeline
Casino Pit Manager
Warhorse Casino Lincoln
05.2025 - Current
Table Games Dealer
Warhorse Casino Lincoln
11.2024 - 04.2025
Bar Supervisor
Warhorse Casino Lincoln
03.2024 - 10.2024
Sales
FBM
07.2022 - 03.2024
Bar Manager, Dining Manager, Event Manager, Outside Dining Manager, Head Bartender, Server
Hillcrest Country Club
06.2017 - 06.2019
High School Graduate - undefined
Lincoln East High School
Associates - Chiropractic Studies, Sports Massage Therapy and Medicine
Doane University