Gage Hayes

• Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
• Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
• Increased customer satisfaction by providing personalized style consultations and recommendations.
• Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
• Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
• Promoted ongoing sales, promotions and upcoming events, boosting sales 30%.
• Built lasting relationships through personal interaction and savings incentives to preserve clientele.
• Stayed up-to-date on industry trends, enabling informed guidance for clients seeking the latest styles.

• Managing Phone Calls: Handling incoming calls and directing them to the appropriate departments or individuals is a primary responsibility
• Appointment Scheduling: Efficiently managing and scheduling appointments for clients and staff ensures call backs
• Customer Service: Providing exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly demeanor is essential
• Administrative Support: Assisting with various administrative tasks such as data entry, filing, and organizing office supplies contributes to the organization's efficiency
• Visitor Coordination: Welcoming guests, notifying employees of their arrival, and ensuring a seamless visitor experience
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Confirmed appointments, communicated with clients, and updated client records.

Managed my cilents social media pages and helped edit/make videos for their own clients.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
• Supported event planning efforts for conferences or special occasions held at the hotel premises.