Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Gage Henshaw

Summary

Adept at cake decoration and exemplifying exceptional customer service, I leveraged these skills at Publix Bakery to enhance customer satisfaction and meet precise deadlines. My experience includes training in diverse roles, mastering food safety, and fostering guest engagement, significantly contributing to a positive dining experience and operational efficiency.

Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in.

Organized server with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

4
4
years of professional experience

Work History

Cake Decorator

Publix Bakery
03.2023 - Current
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • trained on several different skilled positions
  • always eager to help out

Togo Server/Bread Baker

Texas Roadhouse
01.2022 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • i worked the first 2 months in ToGo then the rest as a baker.

Server

Cracker Barrel
02.2021 - 01.2023
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Gulf Shores
Gulf Shores, AL
05-2024

Skills

  • Cake decoration
  • Food handling safety
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Active listening
  • Customer service
  • Critical thinking
  • Data entry
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Interests

  • Volunteer Travel
  • I participate in low-impact exercises to strengthen core muscles
  • Gym Workouts
  • Experimenting with different creative mediums, like painting , drawing, and pottery, to expand skills and techniques
  • Music
  • Watching Movies and TV Shows
  • Cooking
  • Avid Reader
  • Knitting and Crocheting
  • Baking
  • Passionate about balancing physical health with mental and emotional wellness
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Reading
  • Video Gaming
  • Strategy Games
  • Fashion
  • Running
  • Adventure Travel
  • Digital Art and Animation

Timeline

Cake Decorator

Publix Bakery
03.2023 - Current

Togo Server/Bread Baker

Texas Roadhouse
01.2022 - 09.2023

Server

Cracker Barrel
02.2021 - 01.2023

High School Diploma -

Gulf Shores
Gage Henshaw