Gage Holtsclaw
Cape Coral,FL
Summary
Dynamic and Strong minded individual recognized for enhancing operational efficiency and customer satisfaction. Expert in Airport operations and resource optimization, while fostering teamwork and mentoring new hires. Proven ability to implement effective training programs, Operational Procedures and ensuring safety and compliance in high-pressure environments while providing Great Customer Service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Line Service Technician
Lee County Port Authority
05.2012 - 05.2025
- Conducted thorough inspections of equipment, identifying potential issues before they escalated into costly repairs or safety hazards.
- Increased operational efficiency by optimizing resource allocation in response to fluctuating workloads and project demands.
- Boosted customer satisfaction by promptly addressing concerns and implementing effective corrective actions when needed.
- Mentored new hires by providing hands-on training and guidance on company policies, procedures, and equipment usage.
- Promoted a culture of safety through comprehensive training programs, regular meetings, and consistent enforcement of workplace policies.
- Coordinated with management to establish goals and objectives for the department, aligning efforts with overarching company priorities.
- Documented all operations and managed communication with team members.
- Maintained accurate documentation of performed work and completed tasks.
- Towed aircraft to and from hangars using tractors and other vehicles.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Directed Aircraft to designated storage and take-off areas using hand signals and lighted batons.
- Implemented preventive maintenance programs that extended the life of equipment while minimizing repair costs and downtime.
- Operates fuel truck & performs fueling of fixed and rotor wing aircraft according to industry specifications.
- Assists with daily fuel farm inspections including performing pre-loading and quality control inspections. Performs accurate fuel quality control tasks and maintains error-free records.
- Conducts airfield material condition inspections. Responds to provide assistance with disabled aircraft on airfield and other airport emergencies as directed.
Education
High School Diploma -
Gateway Charter Highschool
Fort Myers, FL2011
Skills
- Aviation safety regulations
- Ground support equipment operation
- Quality control procedures
- Hazardous materials handling
- Maintenance management
- Aircraft fueling expertise
- Security awareness
- Weather monitoring
- Safety procedures compliance
- Strong decision-making
- Efficient multitasking
Certification
- Certified Safety 1st NATA, Lee county port authority - 2012-2025
- Certified customer service training, Lee county visitor & convention bureau -2023
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Experimenting with different creative mediums to expand skills and techniques
- Drawing and Painting
- Participating in fundraising events to support local charities, schools, or community projects
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Music
- Designing and Printing 3D Models
Timeline
Lead Line Service Technician
Lee County Port Authority
05.2012 - 05.2025
High School Diploma -
Gateway Charter Highschool