Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gage Klein

Cottageville,SC

Summary

Dynamic Service Advisor with a proven track record at Walterboro Ford, excelling in customer service and relationship management. Skilled in upselling and preventive maintenance coordination, I consistently enhance customer satisfaction while efficiently managing service order flow. Committed to delivering exceptional support and fostering strong client connections in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Service Advisor

Walterboro Ford
Walterboro, SC
03.2025 - Current
  • Responded promptly and accurately to all customer inquiries across multiple channels.
  • Developed strong customer relationships by delivering exceptional service and support.
  • Upsold additional products or services when appropriate to enhance customer satisfaction.
  • Assisted in scheduling service appointments for vehicle maintenance and repairs.
  • Prepared invoices for rendered services and efficiently collected payments from customers.
  • Provided accurate estimates for repair costs, labor times, and parts prices to customers.
  • Inspected vehicles for necessary repairs and recommended maintenance services to customers.
  • Reviewed completed service orders to ensure adherence to dealership standards.

Oil Change Technician

Pit Stop
Summerville, SC
03.2024 - 02.2025
  • Verified that all documentation was complete prior to returning the vehicle to the customer.
  • Assisted other technicians in completing complex tasks during oil changes.
  • Ensured all tools were properly stored after use for safety purposes.
  • Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
  • Repaired or replaced worn or broken parts such as hoses, belts, and spark plugs.
  • Inspected vehicle components such as brakes, tires, suspension systems, and steering mechanisms.
  • Confirmed customer satisfaction by providing a walk around inspection prior to releasing the vehicle.
  • Checked fluid levels, replaced filters, and topped off fluids as necessary.
  • Updated job knowledge by participating in educational opportunities such as seminars or workshops.
  • Maintained an organized work area that was free from hazardous materials.
  • Recommended additional repairs or services based on customer needs.
  • Explained the services performed to customers and answered their questions regarding maintenance of their vehicles.
  • Completed inspections on every vehicle to check brakes, tires, and fluids.

Oil Change Technician

Express Oil Change
Summerville, SC
05.2022 - 11.2023
  • Conducted thorough inspections on every vehicle to assess brakes, tires, and fluid levels.
  • Diagnosed engine issues using computerized diagnostic equipment to ensure accurate problem identification.
  • Recommended additional repairs or services based on comprehensive customer needs assessment.
  • Communicated service details effectively to customers, addressing queries regarding vehicle maintenance.
  • Maintained an organized workspace free from hazardous materials to promote safety.
  • Checked fluid levels, replaced filters, and topped off fluids as needed for optimal vehicle performance.
  • Confirmed customer satisfaction through detailed walk-around inspections prior to vehicle release.
  • Enhanced job knowledge by participating in educational seminars and workshops.

Education

GED -

Hallandale High
Hallandale, FL
05-2012

Skills

  • Customer service and relationship management
  • Time management
  • Communication skills
  • Multitasking and organization
  • Repairs scheduling
  • Preventive maintenance coordination
  • Team collaboration
  • Service order flow

Timeline

Service Advisor

Walterboro Ford
03.2025 - Current

Oil Change Technician

Pit Stop
03.2024 - 02.2025

Oil Change Technician

Express Oil Change
05.2022 - 11.2023

GED -

Hallandale High

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