GAGE MCGRATH
Pinson,Alabama
Summary
Experienced in team supervision, conflict resolution, and operational oversight, utilizing leadership and problem-solving skills to maintain smooth operations. Proven track record of fostering teamwork and enhancing productivity. Enthusiastic Dog Handler with demonstrated skills in managing canine behavior shifts to encourage play and prevent fights. Successful in caring for groups of 45 dogs of various breeds and sizes. Manager with a strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Strong organizational abilities and effective communication skills ensure smooth operations and high performance.
Overview
7
7
years of professional experience
Work History
Industrial Maintenance Technician
AIM
Pinson, AL
01.2026 - Current
- Troubleshot and repaired industrial machinery to minimize downtime.
- Conducted routine maintenance inspections to ensure operational efficiency.
- Collaborated with team members to implement safety protocols and best practices.
- Diagnosed equipment failures using advanced diagnostic tools and techniques.
Assistant Manager
Jacks Family Restaurant
Hayden, AL
03.2024 - Current
- Supervised daily operations, ensuring compliance with safety standards and operational policies.
- Trained and mentored staff on best practices for customer service and efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Led team in executing operational strategies to enhance overall efficiency and productivity.
- Developed and implemented training programs to improve staff performance and knowledge retention.
Food Runner
Buffalo Wild Wings
Gardendale, AL
10.2024 - 01.2025
- Delivered food orders promptly to ensure guest satisfaction and operational efficiency.
- Coordinated with kitchen staff to streamline order preparation and minimize delays.
- Assisted in training new food runners, enhancing team performance and service quality.
- Maintained cleanliness of dining areas, contributing to a positive guest experience.
Crew Member
Jacks Family Restaurant
Warrior, AL
10.2023 - 11.2024
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Operated cash register accurately, processing transactions swiftly and efficiently.
- Maintained cleanliness and organization of dining area, enhancing overall environment.
- Collaborated with team members to meet high-volume demands during peak hours.
- Assisted in training new crew members on operational procedures and customer service standards.
- Implemented efficient workflow practices, reducing wait times for customers during busy shifts.
- Resolved customer complaints promptly, reinforcing brand loyalty through effective communication skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Dog Handler
The Dog Stop
Trussville, AL
12.2022 - 10.2023
- Managed up to 45 dogs of varying breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Administered prescribed medications to animals based on individual needs.
- Supervised daily operations of dog handling to ensure safety and well-being.
Crew Member
Jacks Family Restaurant
Hayden, AL
06.2019 - 10.2022
- Greeted customers to take food orders and provide menu information
- Washed pots, dishes, utensils and other cooking equipment to eliminate bacteria
- Operated grills, deep-fat fryers and griddles to cook in large volumes
- Adapted to restaurant operational needs at peak times
- Met daily targets as team and individual
- Kept fast pace in cook-to-order food production environment
- Communicated clearly with team members in loud kitchen
- Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices
- Notified customers of out-of-stock items and recommended alternatives
- Delivered superior customer service in fast-paced food environment
- Operated cash register to receive cash or card customer payments
- Served food quickly and accurately for positive guest experience
- Stocked, cleaned and restocked workstations and display cases
- Carried out opening and closing procedures to supervisor's standard.
Education
HIGH SCHOOL DIPLOMA -
Pinson Valley High School
Pinson, ALSkills
- Food safety
- Food preparation
- Order taking
- Operate cash register
- Serve customers
- Customer service
- Money handling
- Behavior Modification
- Condition Monitoring
- Maintaining Clean Work Areas
- Basic Animal Care
- Cash handling
- Employee training
- Decision-making
Timeline
Industrial Maintenance Technician
AIM
01.2026 - Current
Food Runner
Buffalo Wild Wings
10.2024 - 01.2025
Assistant Manager
Jacks Family Restaurant
03.2024 - Current
Crew Member
Jacks Family Restaurant
10.2023 - 11.2024
Dog Handler
The Dog Stop
12.2022 - 10.2023
Crew Member
Jacks Family Restaurant
06.2019 - 10.2022
HIGH SCHOOL DIPLOMA -
Pinson Valley High School