Gage Raudenbush
Wayne City,IL
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment. Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
07.2021 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored team members to enhance professional development and accountability in workplace.
- Handled cash register, returns and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Split Case Picker
Walgreen's Distribution Center
03.2019 - 04.2021
- Matched product description, quantity and packaging unit using radio-frequency device to verify items received.
- Leveraged manual and motorized machinery to stock vendor and customer returns quickly and accurately.
- Prepared receiving, storage and shipping documentation and retained product accountability throughout logistical process.
- Loaded, unloaded, moved and stacked products and materials using forklift, clamp truck or other power equipment.
- Operated reach truck to store and retrieve materials or items on racks, shelves and bins.
- Read, interpreted and accomplished warehouse management system reports and recognized and corrected potential process errors to reduce adverse effects.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Collaborated with other departments to optimize production workflows.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Reviewed production schedules and streamlined processes.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
Pro Department CSA
Lowes Home Improvment
02.2017 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Walmart
01.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Webber Township High School
Bluford,Il05.2014
Skills
- POS Systems Operations
- Designing Workshops
- Special Assignments
- Rules and Regulations
- Time Management
- Problem Resolution
- Policy and Procedure Adherence
- Customer Relations
- Growth Planning
- Stockroom Organization
- Order Processing
- Multitasking Mastery
- Store Layouts
- Product and Service Sales
- Inventory and Supply Management
- Motivational Leadership
- Retail Management
- Business Development and Planning
- Returns and Refunds
- Goals and Performance
- Department Resets
- Staff Development
- Order Management
- Sales Expertise
- Product Restocking
- Coaching and Mentoring
- Safety and Security
- Customer Engagement
- Training and Development
- Team Meetings
- Sales Growth
- Freight Unloading
- Profit and Loss
- Workflow Optimization
- Work Planning and Organization
- Customer Service
- Workload Balancing
- Merchandising
- Supervisor
Timeline
Department Supervisor
Lowes Home Improvment
07.2021 - Current
Split Case Picker
Walgreen's Distribution Center
03.2019 - 04.2021
Pro Department CSA
Lowes Home Improvment
02.2017 - 03.2019
Sales Associate
Walmart
01.2015 - 02.2017
High School Diploma -
Webber Township High School
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