Hi, I’m
Mark Lawson
Operations/Sales Professional
Powder Springs,GA
Summary
Am a college graduate with much experience dealing with the public and client relations. Am organized, self motivated and most importantly have a strong work ethic. Am an Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
years of professional experience
1
Certification
Work History
Moran Moran & DauphinAuburn, NY
Licensed Insurance Agent
03.2020 - 10.2021
Job overview
- Recommended type and amount of coverage based on analysis of customers' circumstances using multiple persuasive sales techniques.
- Attended 4 other education courses and workshops to gain additional insurance industry knowledge.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Cayuga Counseling Mental Health CervicesAuburn, NY
Office Manager
03.2019 - 03.2020
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for 18 administrative employees.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Auburn Party RentalAuburn, NY
Office/Event Manager
06.2014 - 03.2019
Job overview
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Updated and maintained customer shipping information in Quickbooks for over 10 clients on-time and accurate product delivery and invoice payment.
Finger Lakes Health CenterAuburn, NY
Assistant Manager/Personal Fitness Trainer
05.2017 - 12.2018
Job overview
- Designed specific workout systems for over 12 individual clients daily based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Supervised front desk associates, and entered new members into Gym's system
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
Booker T Washington Community CenterAuburn, NY
Afterschool Program Aid
08.2016 - 06.2017
Job overview
- Monitored children's activities throughout day for safety.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Supported planning and coordination of afterschool program and associated activities.
- Managed and coordinated transportation for over 50 students going to and from school and drove children to their houses personally with school van.
- Managed attendance sheet and bus list for pick-up and drop-off.
Education
Cayuga Community College, Auburn, NY
Associate of Science from Health Sciences
08.2018
Auburn High School, Auburn, NY
High School Diploma
08.2016
Skills
- Data Entry
- Administrative Tasks
- Payroll/Invoicing
- MS Office/Excel/Word/Powerpoint
- Google docs/Sheets/Drive
- Book Keeping/Quickbooks
- Exceptional Communication
- Problem Solving/Critical Thinking
- Attention to Detail
- Organized/Perfectionist
Accomplishments
- Cross Country District Champion
- Insurance Agent of the Year
- Manager of the Quarter
- All County Orchestra Violinist
Certification
- New York State Insurance License
- Certified Personal Trainer
- CPR Certification
Timeline
Licensed Insurance Agent
Moran Moran & Dauphin
03.2020 - 10.2021
Office Manager
Cayuga Counseling Mental Health Cervices
03.2019 - 03.2020
Assistant Manager/Personal Fitness Trainer
Finger Lakes Health Center
05.2017 - 12.2018
Afterschool Program Aid
Booker T Washington Community Center
08.2016 - 06.2017
Office/Event Manager
Auburn Party Rental
06.2014 - 03.2019
Cayuga Community College
Associate of Science from Health Sciences
Auburn High School
High School Diploma
- New York State Insurance License
- Certified Personal Trainer
- CPR Certification
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