Summary
Overview
Work History
Education
Skills
Timeline
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Gage Rossano

East Amherst

Summary

Knowledgeable track record with proven background in managing retail operations and leading teams to success. Demonstrated ability in team leadership and inventory management.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency.

Overview

6
6
years of professional experience

Work History

Store Manager

Monro Auto Service
01.2024 - Current
  • Managed daily store operations, ensuring optimal inventory levels and product availability
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Trained and mentored team members to enhance customer service skills and operational efficiency
  • Implemented promotional strategies that increased foot traffic and boosted sales performance
  • Developed staff schedules to align with peak business hours, maximizing workforce productivity

Service manager

Firestone Complete Auto Care
05.2021 - 01.2023
  • Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
  • Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
  • Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
  • Reviews shop area, equipment and teammates for compliance with company safety procedure.

Department manager

Lowe's
01.2019 - 05.2021
  • I received this job in October of 2019 as a full time cashier. Since then I have received multiple promotions to now become one of the front end managers. Throughout that time I have exceeded all expectations. I currently manage over 30 staff and conduct routine checkups with them discussing how to better assist them on their daily tasks. I am currently responsible for maintaining accurate audit counts for transactions processed through the point of service system, scheduling staff, handling customer complaints, managing consumer accounts and responding to customer inquiries. My daily tasks change frequently due to the needs of the store making me very capable with adapting to fast changes needed to help maintain consumer satisfaction. I keep in continuous contact with store management and district office discussing how to make the store more efficient.

Education

High school diploma or GED -

Williamsville East High School
East Amherst, NY
06.2018

Skills

  • Customer Service
  • Sales
  • Account Management
  • POS
  • Sales Management
  • Pricing
  • Direct Sales
  • Live Chat
  • Outside Sales
  • Retail Sales
  • Forklift
  • Auto Service Management

Timeline

Store Manager

Monro Auto Service
01.2024 - Current

Service manager

Firestone Complete Auto Care
05.2021 - 01.2023

Department manager

Lowe's
01.2019 - 05.2021

High school diploma or GED -

Williamsville East High School

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