Gage Souders
Retail Department Manager
Bluffton,SC
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering four years of hands-on experience in retail operations. Proficient in budgeting, inventory management, merchandising, interaction between parties, and all forms of physical tasks. Disciplined professional committed to driving sales goals and ensuring smooth functioning of various departments. Worked up from an entry-level position to Employee of the Year Honors in a three-year period. Highly adaptable and versatile, with a competitive spirit, a constant drive to improve, and a proactive personality.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Food Lion To-Go Lead
Ahold Delhaize
Okatie, SC
07.2018 - Current
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Introduced new methods, practices and systems to reduce turnaround time.
- Communicated with managers of other departments to maintain transparency.
- Maintained clean sales floor and straightened and faced merchandise.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
Education
High School Diploma -
University of South Carolina - Beaufort
Okatie, SC 08.2021 - Current
Skills
Systems and Software Programs
Timeline
High School Diploma -
University of South Carolina - Beaufort
08.2021 - Current
Food Lion To-Go Lead
Ahold Delhaize
07.2018 - Current
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