Gage Vicknair
Phoenix,AZ
Summary
Dynamic restaurant leader with a successful history of opening over 60 new locations across 15 states. Proven ability to drive talent development and operational compliance, leading high-performing teams in achieving business targets and enhancing customer satisfaction through effective collaboration and strategic planning.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant General Manager
Shake Shack
Phoenix, Arizona
06.2025 - 07.2026
- Managed inventory control and maintained stock levels for efficient service.
- Supported daily operations and ensured adherence to company policies.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Assisted in training and developing team members for optimal performance.
- Coordinated staff schedules to align with peak business hours effectively.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured compliance with health and safety regulations in the restaurant environment.
- Met business targets with streamlined operations strategies.
Growth Restaurant Leader
Raising Cane's
10.2022 - 03.2025
- Partnered with Restaurant Leaders (General Managers) on New Restaurant Openings to ensure successful hiring, Crew Training, ongoing development and sustained business growth.
- Contributed to of over 60 New Restaurant Openings in various capacities over the course of my career.
- Was a part of over 60 New Restaurant Openings in various capacities over the course of my career.
- Managed various vendors including pre-opening construction, food deliveries, extra cleaning (power washing, trash and dumpster maintenance, hood vent and floor cleanings), IT troubleshooting and infrastructure, and equipment maintenance/pre-opening equipment installation
- Managed various venders including pre-opening construction, food deliveries, extra cleaning (power washing, trash and dumpster maintenance, hood vent and floor cleanings), IT troubleshooting and infrastructure, and equipment maintenance/pre-opening equipment installation
- Partnered with existing "struggling" restaurants to support the Restaurant Leader and management team by creating action plans, supporting training and performing regular audits to ensure these restaurants get back to meeting their goals and metrics.
New Restaurant Opening Captain
Raising Cane's
02.2021 - 10.2022
- Owned New Restaurant Opening Trainer schedules and on site performance.
- Responsible for working alongside the Assistant Restaurant Leader during New Restaurant Openings in all facets including hiring, Crew scheduling, ownership of labor, and maintaining restaurant goals and metrics
- Assisted Growth Restaurant Leader in ownership of all vendor responsibilities.
Full Time New Restaurant Opening Trainer
Raising Cane's
01.2020 - 02.2021
- Responsible for Training and Development of Crewmembers at New Restaurant Openings
- Fully embraced the role as a Brand Ambassador and took pride in being a role model to new Crew
- On the road full time, approximately 280 days out of the year.
- Able to open Restaurants in 15 states including new market entries like Hawaii, Utah, and California
Restaurant Manager/Crewmember
Raising Cane's
08.2013 - 01.2020
- Managed at the Original Raising Cane's in Baton Rouge for 4 years
- Opened approximately 20 Restaurants as a part time trainer.
- Helped support several Restaurants out of state as a Restaurant Manager
- Was a part of a team known as Brand Ambassadors which worked community events and did charity events.
Education
High School Diploma -
St. Amant High School
St. Amant, LA05-2012
No Degree - Mass Communications
Louisiana State University
Baton Rouge, LASkills
- Communication driven
- Inventory management
- Staff training
- Operational compliance
- Performance evaluation
- Team leadership
- Schedule optimization
- Problem solving
- Decision making
- Staff management
- Customer service
- P&L management
- Operations management
Accomplishments
Opened several (at the time) record breaking Restaurants
Certification
Serv-Safe Certified
- Title 4 Liquor Law Training
Timeline
Assistant General Manager
Shake Shack
06.2025 - 07.2026
Growth Restaurant Leader
Raising Cane's
10.2022 - 03.2025
New Restaurant Opening Captain
Raising Cane's
02.2021 - 10.2022
Full Time New Restaurant Opening Trainer
Raising Cane's
01.2020 - 02.2021
Restaurant Manager/Crewmember
Raising Cane's
08.2013 - 01.2020
High School Diploma -
St. Amant High School
No Degree - Mass Communications
Louisiana State University