Gage Wilkerson
Kissimmee
Summary
Dynamic HR Specialist and Postal Clerk with a proven track record at the US Army, excelling in HR policies development and efficient mail operations. Spearheaded the digitization of HR processes and managed mail for over 2000 recipients daily. Renowned for training and mentoring, with expertise in PowerPoint, Excel, and forklift operation.
Overview
4
4
years of professional experience
Work History
Human Resources Specialist
US Army
07.2020 - 08.2024
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Oversaw day to day operations, managed records for over 1800 people, processed over 1400 awards with minimal errors.
- Developed and implemented new training programs for other Human resource specialist when a new Army system came out.
- Created ID cards and securely disposed of outdated id cards with zero problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Postal Clerk
US Army
07.2020 - 02.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Managed mail operations for the entire Army installation, insuring in the delivery of over 200 packages and 2000 letters a day.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Education
Associate of Applied Science - Motorcycle Mechanics
Universal Technical Institute
Orlando, FL02-2026
Skills
- HR policies development
- Training and mentoring
- Training development
- Customer relations
- Powerpoint and excel
- 10k/5k forklift
- RT240 Operator Certification
Timeline
Human Resources Specialist
US Army
07.2020 - 08.2024
Postal Clerk
US Army
07.2020 - 02.2022
Associate of Applied Science - Motorcycle Mechanics
Universal Technical Institute
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