Gage Wright
Homosassa,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service roles, notably with TMR. Excelled in enhancing customer satisfaction and efficiency, leveraging skills in Microsoft Office Suite and call control. Proven track record in information verification and case management, contributing to significant improvements in operational best practices and customer retention. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
TMR
03.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Provide exceptional customer service by responding to inquiries, resolving issues, and offering assistance via chat, email, or phone. Ensure customer satisfaction by addressing their needs promptly and professionally.
- Accurately input and update customer information, orders, and other relevant data into the company’s system. Maintain organized records and ensure data integrity.
Customer Service Representative
Walgreens
10.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Office Intern
St Vincent De Paul Society
06.2020 - 07.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
- Maintained status reports for client projects.
- Operated multi-line telephone system to answer 25+ calls per day, making outgoing calls and taking messages.
Groundsman
Koren Riley
03.2019 - 06.2019
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
Education
Some College - Nursing
Germanna Community College
Locust Dale, VAHigh School Diploma -
Crystal River High School
Crystal River, FL06.2019
Skills
- Information Verification
- Case Management
- Call Control
- Microsoft Office Suite proficiency
- Call center experience
- Office 365
- Sharepoint
- PC Proficiency
Timeline
Customer Service Agent
TMR
03.2023 - 08.2024
Customer Service Representative
Walgreens
10.2021 - 10.2022
Office Intern
St Vincent De Paul Society
06.2020 - 07.2020
Groundsman
Koren Riley
03.2019 - 06.2019
Some College - Nursing
Germanna Community College
High School Diploma -
Crystal River High School
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