Gaia Martins
Newark
Summary
Versatile and bilingual professional with a proven track record in relationship building and time management, honed across roles from Private Nanny to Receptionist at Luso Americano Newspaper. Excelled in creating nurturing environments and streamlining office operations, demonstrating exceptional problem-solving skills and attention to detail. Achieved consistent positive feedback through effective team collaboration and customer service excellence.
Overview
10
10
years of professional experience
Work History
Private Nanny
Private Care
06.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Receptionist
Luso Americano Newspaper
03.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
KBF Foot and Ankle Surgeons
12.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Cashier
Olshins Pharmacy
05.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress/Cashier
Brazilian Pizza
02.2015 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Applied Arts And Science - Education
Essex County College
Newark, NJSkills
- Relationship building
- Schedule management
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- Mail handling
- Multi-line telephone operation
- Clerical support
- Customer service
- Attention to detail
- Listening skills
- Problem-solving skills
- Team collaboration
- Fluent in Portuguese and Spanish
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Private Nanny
Private Care
06.2022 - Current
Receptionist
Luso Americano Newspaper
03.2020 - 05.2022
Receptionist
KBF Foot and Ankle Surgeons
12.2019 - 02.2020
Cashier
Olshins Pharmacy
05.2018 - 12.2019
Waitress/Cashier
Brazilian Pizza
02.2015 - 03.2018
Bachelor Of Applied Arts And Science - Education
Essex County College
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