Gaidri Shiwnath
Jamaica,USA
Summary
Managed and supervised a team and guided them towards company objective Experience in office operations, enhancing productivity and optimizing administrative process Demonstrated and provided excellent customer service to all individuals Analyzed situations and determined the best solutions
Overview
13
13
years of professional experience
Work History
Manager of Cinema Operations
Jamaica Multiplex Cinema
Jamaica, USA
01.2023 - 01.2024
- Supervise and provide direct supervision and guidance to cinema staff, supervisors, and leads to perform essential functions of their positions
- Perform daily, opening and closing operational and administrative duties
- Schedule and maintain proper staffing levels of hourly employees based upon business needs, which fluctuate daily
- Ensure all cinema employees maintain a professional appearance and greet customers in a friendly and polite manner
- Listen, communicate, and work effectively with all employees, customers, vendors, and corporate employees
Manager
Jamaica Multiplex Cinema
Jamaica, USA
01.2017 - 01.2023
- Manage safety training which includes training employees, observing, and promptly correcting unsafe conditions anywhere in the cinema
- Interview and onboard qualified applicants for available positions
- Ensure that all new hire paperwork, which includes all State and Federal form, and policies and procedures acknowledgement forms are properly generated and maintained in compliance with each state law and company policies and procedures
- Provide yearly performance evaluations of the employees which include professional, honest, and constructive feedback
- Maintain a safe environment for employees and customers, ensuring employees comply with safety program and OSHA regulations
- Managed cash draws and cash retrieval
- Forecasted supply and demand requirements to ensure stock availability
Staff Supervisor
Jamaica Multiplex Cinema
Jamaica, USA
01.2013 - 01.2017
- Responsible for day-to-day operations of the theater and provide direct oversight of cinema employees
- Effectively train employees about operational expectations and business philosophy
- Provide excellent customer service skills to employees and customers
- Sell showcase offerings such as loyalty programs, admission tickets, and gift cards
Usher
Jamaica Multiplex Cinema
Jamaica, USA
01.2011 - 01.2013
- Monitor auditorium, lobby, entrance/exit ways, storage areas, and exterior grounds
- Help maintain the facility by making sure that it is clean and safe
Education
Associate - Criminal Justice
LaGuardia Community College
Skills
- Proficient in Microsoft Word
- Effective PowerPoint Presentations
- Proficient in Excel
- Excellent verbal communication
- Excellent interpersonal communication
- Strong attention to detail
- Self-motivated
- Appreciates and respects diversity
- Strong organizational skills
- Time management
- Ability to work individually
- Ability to work as a team member
- Ability to work under high pressure
- Ability to work in difficult situations
- Ability to exercise sound judgment
- Business-Aligned Decision-Making
- Cash Flow Management
- Proficient in POS Operation
- Processing payment
- Inventory management
Timeline
Manager of Cinema Operations
Jamaica Multiplex Cinema
01.2023 - 01.2024
Manager
Jamaica Multiplex Cinema
01.2017 - 01.2023
Staff Supervisor
Jamaica Multiplex Cinema
01.2013 - 01.2017
Usher
Jamaica Multiplex Cinema
01.2011 - 01.2013
Associate - Criminal Justice
LaGuardia Community College
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