Summary
Overview
Work History
Education
Skills
Timeline
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Gaige Hepner

Saint Clair,Pennsylvania

Summary

Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

5
5
years of professional experience

Work History

Front End Team Lead

Walmart
11.2019 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained transaction security by verifying payment cards against identification.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Maintained accurate records of sales and financial transactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used fujifilm system in photolab department
  • Process Returns within company guidelines
  • transported cash from self checkouts and registers.
  • verify accounting report were accurate
  • verify claims were processed correctly
  • held accountability of the associates and used fair judgment upon weather to do disiplinary actions or terminations.

Outbound Associate

Amazon
10.2018 - 10.2019
  • Loaded trucks
  • picked customers items from designated locations
  • Packed items for customers
  • made sure associates were performing safe actions when on the clock


Education

High School Diploma -

Muhlenberg High School
Laureldale, PA
06.2015

Skills

  • Administrative Support
  • Complaint Resolution
  • Cash Counting
  • File Management
  • Customer Service
  • Staff Management
  • Fraud Prevention
  • Vendor Management
  • Staff Supervision
  • Listening Skills
  • Price Verification
  • Team Supervision
  • Problem-Solving Skills
  • Order Management
  • Word Processing
  • Training and Mentoring
  • Cash Handling
  • Sales Coaching
  • Operations
  • Goals and Performance
  • Time Management
  • Display Setup
  • Opening and Closing Procedures
  • Financial Management
  • Accurate Money Handling
  • Effective Planning
  • Systems and Software Expertise
  • Deposit Preparation
  • Inventory Control
  • Staff Recruitment
  • Business Development
  • Loss Prevention
  • Visual Merchandising
  • Leadership Development
  • Operations Oversight
  • Merchandising Operations
  • Team Training
  • Employee Scheduling
  • Quality Assurance
  • Cash Management

Timeline

Front End Team Lead

Walmart
11.2019 - Current

Outbound Associate

Amazon
10.2018 - 10.2019

High School Diploma -

Muhlenberg High School

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Gaige Hepner