Gaige Kibbee
Kansas City,MO
Summary
Dynamic manager with a proven track record at Rolling Hills Auto Plaza, excelling in customer service and team leadership. Achieved departmental goals through strategic planning and effective budget control, enhancing customer satisfaction and operational efficiency. Skilled in performance management and documentation, driving continuous improvement in service delivery.
Overview
10
10
years of professional experience
Work History
Manager, Pre-owned Vehicles/Internal Service Advisor
Rolling Hills Auto Plaza
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Pre-owned Vehicle Inventory Manager
Reed Chevrolet
03.2020 - 03.2024
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Service Department Dispatcher
Reed Chevrolet
01.2016 - 10.2020
- Reduced downtime between jobs by efficiently assigning technicians to new tasks as soon as they became available.
- Provided detailed reports for management analysis, highlighting key performance indicators such as average response times and customer satisfaction ratings.
- Developed strong working relationships with various departments within the organization including sales teams, customer support representatives, and field service personnel.
- Maintained accurate and up-to-date records of all dispatched jobs, ensuring a clear audit trail for future reference or analysis.
- Proactively identified opportunities to improve dispatch procedures and implemented changes as needed, resulting in ongoing process improvements and increased efficiency.
Education
Criminal Justice & Forensic Photography; Business
Friends University
Wichita, KSSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Performance management
- Sales management
- Budget control
Timeline
Manager, Pre-owned Vehicles/Internal Service Advisor
Rolling Hills Auto Plaza
03.2024 - Current
Pre-owned Vehicle Inventory Manager
Reed Chevrolet
03.2020 - 03.2024
Service Department Dispatcher
Reed Chevrolet
01.2016 - 10.2020
Criminal Justice & Forensic Photography; Business
Friends University
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