Gaihya Quiroga
Leesburg,FL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
Work History
Installer
Northern Lights Christmas Decor
Orlando, FL
10.2020 - Current
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installations.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Provided exceptional customer experiences to service recipients.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Tested installed hardware and software to ensure proper functioning.
- Created and supported safe work environments to protect company interests and employee health.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
Barista
Ellianos Coffee
Eustis, FL
02.2023 - 10.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Education
GED -
Lake Technical Center
Eustis, FL07-2023
Associate of Arts - Psychology
Valencia College
Orlando, FLSkills
- Following Safety Practices
- Safety Procedures
- Inventory Accountability
- Equipment Operation
- Customer Service
- Worksite Preparation
- Taking Precise Measurements
- Attention to Detail
- Product Inspection
- Customer Relations
- Customer Satisfaction
- Code Requirements
- Spanish and English Fluency
- Professional Appearance
- Espresso Machine Operation
- Menu Memorization
- Cash Handling
- Beverage Preparation
- Food Running
- Food Preparation
- Ordering Procedures
- Opening and Closing Duties
- POS Systems
- Cash Register Operation
- Solid Problem Solver
- Exceptional Customer Service
- Conflict Mediation
- Friendly and Outgoing
Affiliations
- I enjoy reading
- Presently, I am pursuing one of my passions through my studies
- I have a deep affection for travel and the opportunity to immerse myself in divers cultures
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Ellianos Coffee
02.2023 - 10.2023
Installer
Northern Lights Christmas Decor
10.2020 - Current
GED -
Lake Technical Center
Associate of Arts - Psychology
Valencia College
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