Gail Hayes
Gary,IN
Summary
I have a diverse background. I am currently working as an electrician and instrumentation repair technician, but most of my career has been in sales and customer service. I have gained valuable skills in these areas. Keep in mind my resume is one dimensional I am not.
Overview
22
22
years of professional experience
Work History
Electrician
U.S. Steel Corporation
10.2012 - Current
- Blueprint reading
- Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
- I used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Certified forklift operator, crane operator, and mobile crane operator.
- Inspected electrical systems, equipment, and components to identify hazards, defects, and repair requirements.
Supervisor
Pick N Pull
09.2011 - 10.2012
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Evaluated employee performance and coached and trained to improve weak areas.
Sales Associate
Motor Sales
06.2002 - 09.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Applied Behavior Analysis
Ball State University
Muncie, IN06.2025
Associate of Applied Science - Electrical Tech
Ivy Tech Community College of Indiana
Indianapolis, IN01.2022
Associate of Applied Science - Business
Ivy Tech Community College of Indiana
Indianapolis, IN05.2021
Skills
- Document preparation
- Excellent work ethic
- Clerical
- Critical thinking
- Preventive and Reparative Maintenance
- Quality assurance
- Time management
- Business administration
- Project planning
- Maintenance & Repair
- Flexible & Adaptable
Timeline
Electrician
U.S. Steel Corporation
10.2012 - Current
Supervisor
Pick N Pull
09.2011 - 10.2012
Sales Associate
Motor Sales
06.2002 - 09.2011
Bachelor of Science - Applied Behavior Analysis
Ball State University
Associate of Applied Science - Electrical Tech
Ivy Tech Community College of Indiana
Associate of Applied Science - Business
Ivy Tech Community College of Indiana
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