Gail Chrisman-Agostinis
Port Orange,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Dept. of Veteran Affairs
Daytona Beach, FL
05.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Sr. Pharmacy Technician
Walgreens
Port Orange, FL
10.2019 - 07.2023
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Provided information to pharmacists for medication orders and prescription refills.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Performed quality assurance activities to ensure accuracy of prescriptions filled.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Assisted patients with questions regarding their medications or health concerns.
- Processed third-party insurance claims for reimbursement of medications.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Reconciled automated dispensing cabinets at least weekly in order to verify accuracy of inventory records.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over 400 prescriptions daily.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Shift Leader
Walgreens
Port Orange, FL
10.2015 - 10.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Warren Township
Gurnee, IL06-1992
Skills
- Extensive Training in the Vault at the VA
- Back up Timekeeper at the VA finished in December 2023
- Back up Procurement at the VA finished in January 2024
Certification
- Certified Pharmacy Technician
- Licensed in the State of Florida since 2019
- Certified immunizer, Walgreens since 2021
- Certified CPR, Cardio Partners Since 2021
Timeline
Pharmacy Technician
Dept. of Veteran Affairs
05.2023 - Current
Sr. Pharmacy Technician
Walgreens
10.2019 - 07.2023
Shift Leader
Walgreens
10.2015 - 10.2019
High School Diploma -
Warren Township
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