GAIL ANDERSON
Parkville,Maryland
Summary
Dynamic Medicare Care Buy-In Specialist II at the Maryland Department of Health, adept at enhancing program efficiency and compliance. Proven ability to resolve discrepancies and expedite approvals, showcasing strong analytical skills and exceptional interpersonal relationships. Committed to delivering quality service and fostering collaborative environments in diverse settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medicare Care Buy-In Specialist II
Maryland Department of Health
Baltimore, MD
07.2023 - 06.2024
- Ensured daily accuracy and efficiency of Medicare Buy-In Program operations.
- Processed CTADS via Maryland Department of Health Medicaid Management Information System.
- Managed incoming calls, promptly addressing all inquiries.
- Completed assigned special projects with meticulous attention to detail.
Medicaid Program Associate I
Priority One Staffing Solutions
Baltimore, MD
04.2022 - 07.2023
- Interpreted and verified Medical Assistance Eligibility sub-system and Maryland MMIS data.
- Updated federally mandated policies to ensure compliance with regulations.
- Resolved discrepancies, expediting approvals for consumer benefits.
- Served as temporary Medical Care Program Associate II at Maryland Department of Health and Social Services.
Customer Service Representative
IGT Solutions
Nashville, TN
10.2021 - 02.2022
- Provided roadside assistance to clients during accidents and mechanical breakdowns.
- Ensured client safety prior to dispatching appropriate assistance vehicles.
- Managed communications to facilitate efficient resolution of service requests.
Covid Intake Specialist
The Midtown Group
Washington, DC
01.2021 - 06.2021
- Received inbound calls from potential applicants for Covid-19 Funeral Assistance.
- Answered inquiries regarding pending application statuses.
- Initiated and completed registration intake processes efficiently.
Teacher's Assistant
Y of Central Maryland
Severn, USA
09.2019 - 01.2021
- Organized planned activities for children aged three to five years at Meade Village location.
- Updated parents and students through Class Dojo to maintain engagement and progress.
- Conducted daily virtual teaching sessions via Zoom to ensure continuity of education.
- Ensured delivery of quality learning experiences tailored to students' needs.
- Participated in weekly site meetings to enhance collaborative efforts among staff.
- Completed ongoing required training to improve teaching methods and compliance.
- Supported children's development through interactive and age-appropriate activities.
- Maintained regular communication with parents regarding student achievements and challenges.
Education
Bachelor's Degree - Major in Women's Studies. Minor in Ethnic Studies
05.2016
Related course work: Studied the analysis of gender, race/ethnicity, class and sexuality pertaining to Women's Studies. Also gained understanding of women's lives through three core areas of internationalism, representation and social issues.
- 2011-2016 - Dean's List
- International Honor Roll 2015/2016 - Honor Roll
- 3.50 GPA
Skills
- Gender studies
- Race and ethnicity studies
- Class studies
- Sexuality studies
- Cross-cultural perspectives
- International perspectives
- Peer mentoring
- Academic support services
- Educational programming
- Cultural programming
- Interpersonal relationships
- Mentee engagement
- Event coordination
Achievements And Career Goals
- Wichita State University Deans Honor Roll. 01-12/ 05-16
- Recipient and member of National Honor Society.
Affiliations
Recipient and member of the International Honor Society, which recognizes the academic achievements of top students and provides scholarships as well.
Certification
90 hour Teacher's certification of completion.
References
References available upon request.
Timeline
Medicare Care Buy-In Specialist II - Maryland Department of Health
07.2023 - 06.2024
Medicaid Program Associate I - Priority One Staffing Solutions
04.2022 - 07.2023
Customer Service Representative - IGT Solutions
10.2021 - 02.2022
Covid Intake Specialist - The Midtown Group
01.2021 - 06.2021
Teacher's Assistant - Y of Central Maryland
09.2019 - 01.2021
Wichita State University - Bachelor's Degree, Major in Women's Studies. Minor in Ethnic Studies
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