Gail Anderson

• Delivered and supporting a coordinated approach to SAP HCM (aka Employee Gateway) - addressing related business process changes and system integrations across all related HR, Recruiting, Payroll and Operational domains, both direct and indirect.
• Currently managing seven-person product team, discussing project roadblocks driving issue resolution and promoting use of best practices.
• Overseeing the support and development of over thirty of the Corporate Administrative Services domain applications.
• Establishing and maintaining key relationships with business stakeholders to promote future opportunities while overseeing the maintenance of a prioritized backlog.
• Supporting the development of business cases, facilitating the estimation process with IT and business partners and monitoring budget throughout project life cycle.
• Collaborate assisting client stakeholders with emergent technical issues by establishing workarounds and solutions to debug and develop effective solutions.
• Leveraging Agile methodologies to move development lifecycle rapidly through discovery, initial prototyping to final implementation.

• Managed a customer experience management custom application development project team of 15 members.
• Managed multiple internal NetJets and outside vendor scrum development teams, ensuring effective collaboration and communication. Applications developed in .Net, React JS web and React Native mobile app technologies.
• Integrated Salesforce.com (SFDC) contact objects with legacy operational aviation CRM system, which had never been done before.
• Implemented custom individual profile merging application (still in use today) supporting single view of the customer data quality strategy.

• Managed Salesforce.com (SFDC) support team of 10 team members.
• Oversaw the development, testing, and rollout of force.com sales cloud enhancements supporting internal sales and marketing teams.
• Supported creation and prioritization of business stakeholder backlog driving enhancements to the platform and supporting sales / business processes.

Performed business analyst requirements documentation, design and implementation for multiple legacy aviation operational systems support and enhancement projects:

• Certified Saleforce.com (SFDC) administrator and BA for a multiple SFDC org integration project performing custom object and field design/creation . Conducted data cleansing activities using MS Excel/Access creating load files and making object updates using Data Loader adhering to object dependency requirements.
• .Net gui, java midtier and oracle database custom application supporting customer, crew, aircraft, trip scheduling and flight release functions.
• Business Intelligence data warehouse design, implementation and data glossary documentation.

Delivered a high level of service to clients to both maintain and extend the relationship for future business opportunities across a variety of software development team roles and industries.

• Accomplishments: Individual contributor in a multi-year Supply Chain Management transformation to Oracle Financials. Lead in the application development, implementation and network installation across six client sites in central, northwest and northern Ohio.
• Roles: Business Analyst, Systems Analyst, Project Manager, Information Architect Documentation Specialist and Project Analyst
• Industries: manufacturing, gas and power billing services, social services, retirement services, workers compensation, marketing and advertising.