Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gail Armstrong

pittsburg,CA

Summary

Dynamic Food Service Assistant with a proven track record at Mt Diablo Unified School District, excelling in food preparation and inventory management. Recognized for enhancing customer satisfaction through exceptional service and adherence to sanitation practices. Adept at collaborating with teams to streamline operations and ensure compliance with health regulations.

Overview

16
16
years of professional experience

Work History

Food Service Assistant

Mt Diablo Unified School District
02.2022 - 06.2025
  • Assisted in food preparation and presentation to ensure high-quality service.
  • Supported inventory management by organizing and restocking supplies efficiently.
  • Maintained cleanliness and sanitation standards in food service areas consistently.
  • Collaborated with kitchen staff to streamline meal service operations effectively.
  • Learned safety protocols for food handling and equipment usage diligently.
  • Adapted to varying demands of food service environment with flexibility and efficiency.
  • Participated in training sessions to enhance knowledge of food safety regulations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
  • Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
  • Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Assisted guests with menu choices, recommending pairings in alignment with preferences.
  • Prepared orders on trays for dine-in orders or in bags for takeout orders.
  • Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
  • Offered information on menu items, garnishes and preparation methods to choosy guests.
  • Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Learned other teammates' work tasks to train as backup.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Monitored food temperature, discarding items not stored correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Assisted in setting up and breaking down kitchen stations.
  • Stocked and rotated food items according to expiration dates.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Pushed, pulled and transported large loads and objects.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Lifted and carried heavy materials.

Account Manager

Internal Revenue Services, IRS
07.2009 - 04.2017
  • Managed client relationships to ensure satisfaction and retention.
  • Developed strategic account plans aligning with client goals.
  • Coordinated cross-functional teams to enhance service delivery.
  • Analyzed market trends to identify growth opportunities for clients.

Education

High School Diploma -

MT DIABLO HIGH
Concord, CA

Skills

  • Food preparation
  • Inventory management
  • Sanitation practices
  • Customer service

Languages

English

Timeline

Food Service Assistant

Mt Diablo Unified School District
02.2022 - 06.2025

Account Manager

Internal Revenue Services, IRS
07.2009 - 04.2017

High School Diploma -

MT DIABLO HIGH
Gail Armstrong