Summary
Overview
Work History
Education
Skills
Timeline
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Gail Arnone

Herndon,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented directing team members, managing workloads and monitoring outputs. Exceptionally disciplined and driven individual possessing great leadership and communication skills. .

Overview

13
13
years of professional experience

Work History

Assistant Business Operations Manager

CarMax
05.2016 - 12.2022
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Supervised and motivated 24- team members to maintain job timelines and productivity.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Oversaw hiring activities by leading recruiting, selection, employee relations, payroll and benefits administration.
  • Compiled financial reports to document cash receipts, expenditures and profits and loss.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Carried out day-to-day duties accurately and efficiently
  • Conducted research, gathered information from multiple sources and presented results
  • Led projects and analyzed data to identify opportunities for improvement

Lead Business Office Associate

CarMax
09.2012 - 05.2016
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Developed correspondence letters, memos and emails.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Proactively engaged customer in variouge in novents

Business Office Associate

CarMax
08.2009 - 09.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Enhanced customer experience offerings and experience
  • Referred customers to specialized selling teams to build long term trust.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

No Degree - Business

George Mason University
Fairfax Station, VA

Skills

  • Leadership, Department Oversight
  • Originality and Creativity
  • Policy Implementation
  • Business Development
  • Accounts Payable and Accounts Receivable
  • Customer Relations, Experience, Satisfaction
  • Management Training
  • Issue Resolution
  • Performance Monitoring, Evaluation, Coaching and Mentoring
  • Employee Recruitment
  • Constructive Feedback, Documentation
  • Risk Assessment and Management

Timeline

Assistant Business Operations Manager

CarMax
05.2016 - 12.2022

Lead Business Office Associate

CarMax
09.2012 - 05.2016

Business Office Associate

CarMax
08.2009 - 09.2012

No Degree - Business

George Mason University

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Gail Arnone