Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gail Barnthson

Troy,KS

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Patient Advocate

Atchison Community Health Clinic
Atchison, KS
01.2019 - Current
  • Met regularly with department managers to review procedures and protocols related to patient advocacy.
  • Provided emotional support to patients and their families during difficult times.
  • Identified potential areas of improvement within the organization's processes regarding patient care.
  • Organized patient records and updated information in the hospital database system.
  • Assisted with the completion of insurance paperwork for patient coverage.
  • Advised on available resources such as financial assistance programs or home care options.
  • Informed patients about their rights under HIPAA regulations.
  • Facilitated communication between providers, patients, and family members.
  • Participated in community outreach events focused on educating individuals about healthcare options available in the area.
  • Ensured that all necessary documents were signed prior to any procedure being performed.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Gathered and analyzed patient information to determine special program eligibility.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Helped patients understand care, coverage, and payment responsibilities and rights.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Guided patients through the completion of consent and other required medical forms.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Education

General Studies

Troy High School
Troy, KS
05-1975

Skills

  • Application support
  • Quality Assurance
  • Personable nature
  • Patient Rights
  • Eligibility Determination
  • Proactive Problem Solving
  • Relationship Building
  • Medicaid knowledge
  • Verbal and written communication

References

References available upon request.

Timeline

Patient Advocate

Atchison Community Health Clinic
01.2019 - Current

General Studies

Troy High School
Gail Barnthson