Gail Braden

• Cultivated enduring relationships with essential clients, consistently hosted successful sales events, and significantly boosted sales revenue.
• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
• Analyzed customer needs and preferences to recommend appropriate products.

• Conducted initial eligibility screenings for Medicaid applicants.
• Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
• Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
• Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
• Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
• Advised clients on how best to utilize available resources in order to meet their needs.

**Also worked for the State of Texas from 1/2008-10/2012 as Executive Assistant for the Regional Director/Dept of Aging and Disability Services.

• Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
• Processed payments from customers for room charges and incidentals.
• Assisted with room reservations, changes and cancellations.
• Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
• Provided information about the hotel's amenities, services and surrounding areas to guests.
• Maintained daily records of room availability and rates.
• Resolved customer complaints in a timely manner while following company policies and procedures.
• Ensured that all guest requests were met promptly, courteously and efficiently.