Gail Brittingham
Elkton,MD
Summary
Reliable Customer Service Associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Plum Creek Market
04.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Greeted customers when entering and leaving establishment.
- Sold lottery tickets.
Call Center Specialist
Horizon
11.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Mail Processing Clerk
Wolters Kluwer
11.2020 - 09.2021
- Used automated mail processing equipment to sort and collate mail.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release or electronically forwarded high priority or sensitive information.
Education
Bachelor of Science - Human Resources Management
Wilmington University
New Castle, DEMBA - Business Administration
Wilmington University
New Castle, DESkills
- Advising and Coaching
- Layout Assistance
- Stocking and Replenishing
- Performing Needs Assessments
- Educational Feedback
- Service Minded
- Telephone Reception
- Customer Complaint Resolution
Timeline
Customer Service Cashier
Plum Creek Market
04.2022 - Current
Call Center Specialist
Horizon
11.2021 - 02.2022
Mail Processing Clerk
Wolters Kluwer
11.2020 - 09.2021
Bachelor of Science - Human Resources Management
Wilmington University
MBA - Business Administration
Wilmington University
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