Gail Brooks

• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards
• Recommended complementary purchases to customers, increasing revenue.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Monitored customers for signs of security concerns and escalated issues to management.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Implemented students' assessments to inform instruction, which included pre and post data collected at 7 day intervals
• Developed evidence based instructional interventions for students currently struggling or at risk of falling behind, based upon assessment data.
• Provided explicit skills based instruction to students.
• Utilized teaching strategies that allowed for differences in abilities and experiences to accommodate the needs of students.
• Taught reading, writing, and math to individual and small groups.

• Supported individuals to aspire to roles which emphasized their strengths; as well as offering hope, reassurance, self determination, and connection. Modeled IPS, which is about making connections with others, and supporting them as they gained control of their lives.
• Demonstrated understanding of and implemented the 3 Principles of Intentional Peer Support, which are 1) Learning Verses Helping; 2. Relationship vs. Individual; 3) Hope &Possibility vs. Fear.
• Maintained confidential records of participant progress while adhering to privacy regulations and ethical guidelines.
• Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.

Refer to the description of Standards Interventionist previously written in this application.