Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gail Burt

Cincinnati,OH

Summary

Dynamic Eligibility Technician with a proven track record at Hamilton County Job & Family Services, excelling in benefits administration and client support. Recognized for enhancing customer satisfaction through effective communication and timely assessments. Skilled in data entry and conflict resolution, demonstrating adaptability and a commitment to confidentiality in all interactions.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Eligibility Technician

Hamilton County Job & Family School
06.2006 - Current
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
  • Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
  • Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.

Environmental Services Housekeeper

Shriners Hospital for Children
04.2001 - 04.2006
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient rooms to promote sanitary treatment and services environment.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

The Cincinnatian Hotel

Assistant Manager of House-keeping
02.1999 - 04.2001
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance for my Employees.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

The Omni Hotel

PBX Operator / Supervisor of House-Keeping
03.1997 - 01.1999
  • Skilled in office procedures sure as : filing, answering multiple phone lines both internal and external, mailings, copying and faxing.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

The Westin Hotel

Supervisor of Service Express/PBX Operator
01.1992 - 02.1998
  • Excellent communication skills, both verbal and written.
  • Skilled in office procedures such as : filing, answering multiple lines both internal and external, mailings , copying and faxing.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Education

No Degree - Medical Coding

South Western College
632 Vine Street, Cincinnati OH, 45202
06-2005

Skills

  • Verbal communication
  • Microsoft office
  • Benefits administration
  • Disability awareness
  • Medicaid
  • Confidentiality
  • Regulation compliance
  • Interviewing techniques
  • Medicare
  • Client assessment
  • Effective communication skills
  • Documentation and paperwork
  • Data entry
  • Interviewing
  • Appointment scheduling
  • Documentation and reporting
  • Knowledgeable in [software]
  • Telephone etiquette
  • Resource information
  • Applicant engagement
  • Application assessment
  • Public assistance programs
  • Eligibility procedures
  • Recordkeeping and data input
  • Applicant support and service
  • Income verification
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Professionalism
  • De-escalation techniques
  • Time management abilities
  • Adaptability
  • Confidentiality practices
  • Financial analysis
  • Community outreach
  • Data compilation

Certification

  • CCA - Certified Coding Associate

Timeline

Eligibility Technician

Hamilton County Job & Family School
06.2006 - Current

Environmental Services Housekeeper

Shriners Hospital for Children
04.2001 - 04.2006

The Cincinnatian Hotel

Assistant Manager of House-keeping
02.1999 - 04.2001

The Omni Hotel

PBX Operator / Supervisor of House-Keeping
03.1997 - 01.1999

The Westin Hotel

Supervisor of Service Express/PBX Operator
01.1992 - 02.1998

No Degree - Medical Coding

South Western College

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