Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Gail Cain

McDonough,GA

Summary

Dynamic Assistant Manager with a proven track record at Delta Air Lines, excelling in customer service and team leadership. Enhanced employee morale through effective training and recognition, while optimizing scheduling to improve service efficiency. Skilled in conflict resolution and money handling, fostering a positive environment that drives customer satisfaction and repeat business.

Overview

47
47
years of professional experience

Work History

Assistant Manager

Dressbarn
05.2010 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

Delta Air Lines, Inc
06.1973 - 03.1988
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Forest Park Sr High
Forest Park, GA
06-1973

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Conflict resolution
  • Employee scheduling
  • Customer rapport
  • Policy enforcement
  • Verbal and written communication
  • Computer skills
  • Multitasking
  • Active listening
  • Professional and courteous

Timeline

Assistant Manager

Dressbarn
05.2010 - 12.2019

Assistant Manager

Delta Air Lines, Inc
06.1973 - 03.1988

Forest Park Sr High

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Gail Cain