Summary
Overview
Work History
Education
Skills
Professionaltrainingandskills
Personal Information
Timeline
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Gail Carraway

Richmond,Virginia

Summary

Strong accounting & operations background with experience in banking, risk management, operations management, financial analysis, people management, and financial systems implementations. I have worked with Senior Leaders, Peers, and team members while balancing multiple projects, managing risk, problem solving and meeting deadlines. Experienced Leader in Operations & Accounting who leads highly productive teams successfully achieving corporate goals and strategies. Thrives in an environment of progress, growth and change.

Overview

28
28
years of professional experience

Work History

Director - Earned Income Accounting & Operations

PERFORMANCE FOOD GROUP
Richmond, Virginia
01.2018 - Current
  • Lead end to end processes including managing a team of 30 associates, full Accounting process for Earned Income, payment processing and partnering with vendors related to vendor rebates, collections and payment reconciliation, Business Lead on system implementation
  • People management; Partnership with Procurement, Vendors, peer Accounting teams, IT, and project teams; Executive reporting; numerous process improvements

Director - Retail Product Controller

CAPITAL ONE FINANCIAL CORPORATION
Richmond, Virginia
01.2013 - 12.2017
  • Currently lead a team of 50+ associates & contractors in Retail Accounting BAU team, 2 Retail Project Teams, and Retail Investing BAU team
  • Lead teams in all BAU Accounting deliverables, regulatory reporting & SEC deliverables, Reconciliations in Frontier/Recon Plus, Month End close tasks, & Variance Analysis
  • Lead team through all Project Delivery in Agile Pods for all Retail Banking projects impacting Accounting processes
  • Lead team in building efficiencies, end to end process improvements, and maintain a well controlled process environment
  • Lead team in identifying, mitigating and resolving risks across Accounting team and Retail Business Risks
  • Lead & manage team through deliverables in outsourcing relationship with offshore BAU team
  • Maintain & build relationships with various partners across Retail Bank including: Retail Finance, Tech, Project Delivery Office, Deposit Operations, Small Business Operations, Reg Reporting, SEC Reporting, SOX, & Internal Audit
  • Maintain thought leadership and influence with Business Partners to deliver effectively on department functions as well as enhanced processes for automation or additional controls

Director - Bank Deposit Operations

CAPITAL ONE FINANCIAL CORPORATION
Richmond, Virginia
01.2009 - 12.2013
  • Lead a team of 100+ employees in the Branch Balancing & Settlement Reconciliation Mgmt team across Richmond & Houston sites
  • Managed impact and conversion of New Orleans & Mattituck Operations site closures
  • Successful Audits completed for Branch Balancing & SRM, received consecutive Adequate ratings
  • Responsible for ensuring reconciliations are completed in accordance with company policies and SOX control standards across Deposit Operations
  • Partner with Branch network, Branch Operations, SRO, various other Deposit Operations teams for researching and resolving exceptions on various Branch, Deposit and Deposit Operations GL reconciliations in Frontier/Recon Plus
  • Partnered with Bank Project Delivery team to convert 2000 ATMs both with equipment and network driver, and manage impact to Deposit Operations
  • Managed impact and process changes through a smooth transition of Chevy Chase Bank
  • Lead Branch Balancing Process Improvement project where the effort created new metrics, goals, TAT, incentives & most critical and non-critical processes were completely restructured
  • Implemented various pro-active customer refund processes for ATM & Cash Advance
  • Deposit Operations Lead for significant ATM Projects and implementation of new Teller Platform

Senior Manager - Settlement and Reconciliation

CAPITAL ONE FINANCIAL CORPORATION
Richmond, Virginia
01.2005 - 12.2009
  • Currently leading a team of sixteen employees in the reconciliation and settlement of Capital One's balance sheet accounts
  • Responsible for ensuring reconciliations are completed in accordance with company policies and SOX control standards
  • Provided variance explanations for senior leadership team on a monthly basis for balance sheet accounts reconciled by SRO
  • Worked with accounting integration providing a smooth transfer of Hibernia, North Fork, Chevy Chase & ING accounting functions to the SRO department
  • Manage team that serves as a primary accounting liaison between regional banking operational departments, developing strong relationships and providing technical accounting guidance on new product offerings, system enhancements and financial impacts to reconciliations within the SRO area
  • Automated balance sheet reconciliation processes into Fiserv/Recon Plus for manual banking processes providing significant annual cost savings to the company
  • Rollout of new processes included the compilation and gathering of business requirements, system and user acceptance testing, defect tracking and resolution, and production support to ensure a user-friendly application
  • Trained staff and develop management staff to carry out day to day activities while executing the departmental strategic vision of moving manual reconciliation processes on the Frontier/Recon Plus automated software system
  • Coordinated financial impact analysis of significant systems implementation projects, identifying key changes to systems and processes that produce material changes to the financial statements and communicating results to senior management
  • Work closely with Bank Operations to gain detailed knowledge of operational processes and the impacts to balance sheet reconciliation
  • Manage team responsible for training users for reconciliation software
  • Identified continual process improvements, procedures and Sarbanes-Oxley (SOX) flow documentation
  • Created and maintained accounting procedures and documentation while ensuring compliance with general accounting and internal control policies

Manager, Accounting Integration

CAPITAL ONE FINANCIAL CORPORATION
Richmond, Virginia
01.2004 - 12.2005
  • Managed the PeopleSoft Upgrade project to the following modules: General Ledger, Accounts Payable, Expense Management, and Purchasing & Query Tools
  • Managed the testing effort for the appropriate modules
  • Worked with managers across Accounting to implement software changes during upgrade rollout for efficiency gain and added controls

Manager - Accounting Services (Accounts Payable & Travel Expense)

CAPITAL ONE FINANCIAL CORPORATION
Richmond, Virginia
01.1997 - 12.2004
  • Managed staff of 28 in the monthly processing of vendor invoices, annual 1099 processing, and monthly preparation of balance sheet account reconciliations
  • Maintained and produced recurring monthly metrics on staff performance and discounts taken/and lost
  • Performed timely and accurate account reconciliations, as well as required management control reports
  • Completed monthly recurring and adjusting general ledger journal entries for accrual purposes when necessary
  • Created and maintained accounting procedures and documentation while ensuring compliance with general accounting and internal control policies
  • Managed Customer Service area providing support to Vendors and internal customers and employees for AP & T&E issues
  • Implemented Procure to Pay Project across the organization
  • Implemented PeopleSoft Accounts Payable & Expense Management modules

Education

Associates - Business Administration

John Tyler Community College
Midlothian, VA
01.1996

Skills

  • Microsoft Office
  • Agile Project Delivery
  • People Management
  • Business Process Management
  • Financial Systems
  • Fiserv Frontier Recon Plus
  • Vistex
  • SAP Accounts Payable
  • SAP General Ledger
  • PeopleSoft General Ledger
  • PeopleSoft Accounts Payable
  • PeopleSoft Expense Management
  • PeopleSoft Query Tool

Professionaltrainingandskills

Microsoft Office, Agile Project Delivery, 18 years of People Management, Business Process Management, Financial Systems, Fiserv Frontier Recon Plus (12+ years), Vistex, SAP Accounts Payable & General Ledger, PeopleSoft General Ledger (15+ years), PeopleSoft Accounts Payable & Expense Management (10 years), PeopleSoft Query Tool (10 years)

Personal Information

Title: Senior Operations & Accounting Leader

Timeline

Director - Earned Income Accounting & Operations

PERFORMANCE FOOD GROUP
01.2018 - Current

Director - Retail Product Controller

CAPITAL ONE FINANCIAL CORPORATION
01.2013 - 12.2017

Director - Bank Deposit Operations

CAPITAL ONE FINANCIAL CORPORATION
01.2009 - 12.2013

Senior Manager - Settlement and Reconciliation

CAPITAL ONE FINANCIAL CORPORATION
01.2005 - 12.2009

Manager, Accounting Integration

CAPITAL ONE FINANCIAL CORPORATION
01.2004 - 12.2005

Manager - Accounting Services (Accounts Payable & Travel Expense)

CAPITAL ONE FINANCIAL CORPORATION
01.1997 - 12.2004

Associates - Business Administration

John Tyler Community College

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Gail Carraway