Gail Chatman

• Conduct FAI on fabricates and purchased components.
• Review and approve all new PPAP submissions from suppliers
• Manage MRB area inspect and disposition non-conforming parts in area.
• Inspection duties in Receiving fabrication inspection for FMM, SMT, Refuse, Bus, Tubes paint and harnesses.
• Performed root cause analysis to identify and resolve defects, improving quality standards.
• Assist manufacturing operations to resolve quality issues quickly and permanently as they arise.
• Coordinate containment and improvement actions to resolve issues in a timely manner.
• Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
• Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.

• Lead prep cook and line cook.
• Supervise prep staff
• Trained new kitchen staff on food safety, preparation and cooking techniques.
• Other duties include deep cleaning and ensure adherence to all safety and health regulations including serve safe.
• Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.

• Prepared store and stocked merchandise for the store grand opening November 4.
• Currently stock and rotate merchandise, perform cashier duties, land customer services.

• Responsible for measuring and monitoring process controls, chairing the Management Review activities, managing the internal audit program, providing training on quality system documentation requirements, and managing the calibration and stamp control programs.
• Serve as the liaison with external auditing organizations, assists the President and production management with defining customer and product requirements, dispositioning of nonconforming product, and for overseeing the equipment calibration system.

• Identified and led solution for over usage of material (Thermal Plastic Sheets) which has led to a large amount of scrap left over and in the plant.
• Work within a team and trained maintenance technicians, supervisors and operators on new procedures.
• Developed Non Conforming review system and non conformance tracking for trends.
• Created product quality awareness guides to be used to train operators on known quality issues and how to correct the extrusion settings if the condition occurs.
• Also provided information on how to prevent or reduce the incidents from occurring.

• Review customers corrective action systems and begin initial response to customer and issue credit.
• Assist in response to customer feedbacks and coordinate RCCA efforts including 8-D.
• Maintain Quality alerts on floor and all reporting.
• Created system to review inspection data and Process FMEA information to determine removal of parts from inspection weekly.
• Updated Quality Control plans, PFMEA and SOP as needed.
• Supported new part introduction conducted gage R&R studies, control plans and PFMEA updates and conducted process follow and noted action items needed.
• Administered the MRB area maintained list of parts in location and coordinated actions for disposition.
• Reviewed PPAP parts weekly and coordinate release to production with support groups.
• Lead audits for systems, Quality Plans, and safety.
• Quality shop floor support investigate issues and provide disposition for parts.
• Monitor area for non conforming trends and lead RCCA to correct the issue.

• Create shipping picklist for assigned customers.
• Close ASNs after shipment.
• Coordinate with operations the critical needs list and assist getting parts to shipping.
• Lead project to enable repack area to print labels and make transactions in their area. Eliminating down time, mislabels, and incorrect part completion status.

• Analyzed requirements and made recommendations for facility systems, processes, training, equipment needs, and engineering product designs for assigned value streams.
• Analyzed, provided specifications and performed acquisition for new or replacement tooling and rigging requirements.
• Performed test and data analysis and reporting as it relates to new product introduction, product capacity changes, machine replacement and process continuous improvement.
• Performed process improvement activities to reduce material and assembly cost.
• Analyzed tooling failures and evaluate tool characteristics and requirements.
• Improved space utilization in manufacturing processes improving velocity 25 percent.
• Lead assembly planning processes for new product and engineering changes for assigned value streams.
• Created SFMEAs for all value streams and production models in assembly and paint and used data to prioritize work to reduce at risk conditions by 60 percent.
• Provided basic blueprint training and process training for new CI leads and team leads in the value stream.
• Created standard work for assembly using Team Center.
• Lead RCCA investigations for assigned value streams for Safety and quality issues.

• Quality Representative for plant start up. Team contributor for all Virtual and Certified Builds for all value

streams and all models including NPI models. Interpreted assembly drawings and technical specifications

including torque, measurement requirements and test instructions.

• Created and updated Standard Operating procedures for Quality processes, process flows and control

plans and PFMEAs for assigned value steams.

• Lead auditor for ISO9001 Internal system, Safety Audits, Supplier Audits and Process Audit Program.

• Quality representative for Engineer changes

• Set up gage certification program at plant start up and administrator of system.

• Completed Gage R and R and provided reports for leadership

• Lead project to develop reports for process capabilities and initial set up of value stream metric

reporting.

• Configured reporting for toques in factory talk and created SPC reporting for critical torque

• Configured MES for all Quality processes during initial plant set up created standard work and provided

training to end users.

• Configured corrective action database for use at the CAM facility created standard work and provided training and support for end users

• Performed root cause analysis on major Quality Events. Serve as administrator and developed metrics reporting tool

• Configured Process Notification system for use at the CAM facility. Lead weekly status meetings withEngineers and supply chain representatives.

• Quality representative for Rapid Improvement Workshops.

• Quality representative for PPAP approval process machining start up and new part introduction from

suppliers.

• Configure Infinity QS for value streams for Machining.

• CAM representative for corporate project to test database and developed training materials for ETQ

• CAM Safety Committee President

• Inspect IQA parts and disposition in SAP

Quality and Materials Technician

CORNING CABLE SYSTEMS - Winston-Salem, NC

1998 to 2008

• Implemented and administered automated Controlled Documentation system cutting document

approval from one week to 6 hours.

• Lead auditor for TL9001/ISO9001 Internal system, Safety Audits, Supplier Audits and Process Audit

Program

• Developed, documented, and updated procedures in the TL9001 program during certification upgrade

• Assist Corporate Safety auditor during annual inspections

• Team member of the new SAP procedures for return materials and customer feedback system

• Assisted in root cause corrective action investigations for customer feedbacks and return material

issued in field with manufacturing engineers, Product line managers, operations supports and customer

service. Formally provided response to customer in a timely manner.

• Assist Process Feedback sessions, Lean and Kaizen projects

• Administer plants Improvement action system and implemented DMAIC problem solving process for

root cause and corrective actions.

• Implemented and maintained plant data and records management system

• Implemented and administered automated Controlled Documentation system cutting document approval from one week to 6 hours.
• Lead auditor for TL9001/ISO9001 Internal system, Safety Audits, Supplier Audits and Process Audit Program.
• Developed, documented, and updated procedures in the TL9001 program during certification upgrade.
• Assist Corporate Safety auditor during annual inspections.
• Team member of the new SAP procedures for return materials and customer feedback system.
• Assisted in root cause corrective action investigations for customer feedbacks and return material issued in field with manufacturing engineers, Product line managers, operations supports and customer service. Formally provided response to customer in a timely manner.
• Assist Process Feedback sessions, Lean and Kaizen projects.
• Administer plants Improvement action system and implemented DMAIC problem solving process for root cause and corrective actions.
• Implemented and maintained plant data and records management system.
• Calculated Inventory turns, On time delivery, on time manufacturing and, Material cost reduction reports.
• Forecast monthly material requirements for plant.
• Provided Quality System training for all new employees.
• Quality representative for integrating new products (NPI) into system following closing of sister facility.
• Responsible for the development of, collection, processing/analysis and interpretation of quality information including metrics, corrective and preventive actions.
• Coordinated work flow for bi-annual management review updates for TL 9001/ISO 9001 requirements.
• Administered plant training program, including scheduling and documenting initial and recurrent training as well as maintaining all training records.