Microsoft Office
Gail Chipman
Fort Myers,Florida
Summary
Recently relocated to sunny Florida, seeking new job opportunities within the Fort Myers area. Strong experience in education, direct sales, life coaching, and retail management, professional with a Bachelor of Arts - BA focused in Psychology from Western Connecticut State University. Experienced Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
Work History
Life Coach
Conscious Awakening
Fort Myers , Florida
9 2004 - Current
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
- Promoted positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
- Empowered clients to take responsibility for their actions, leading to increased accountability and self-reliance
- Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
Assistant Manager
Chico's FAS, Inc.
05.2023 - 07.2024
- Supported Store Manager in daily operations, which included, supervising staff of 9, Conducting training, Cash handling, providing customer support in escalated situations, and Implementing company store policy
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Developed strong working relationships with staff, fostering a positive work environment
Lead/Assistant Manager
Chico's FAS, Inc.
04.2022 - 04.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Lead Associate and key holder
Soma
09.2021 - 04.2022
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Cleaned, closed, and secured store at end of shift.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Processed incoming stock and documented product information to manage inventory levels.
Lead Sales Associate / key holder
Soma
03.2021 - 08.2021
- Support customer service goals and strengthen customer relations through friendly and knowledgeable communication
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Soma
11.2017 - 05.2018
- Public face of retail store, engaging with customers, and being responsible for assisting customers throughout buying process
- This included but was not limited to; greeting customers, finding specific product, advising them how to use or wear product, and ringing up customer purchases on POS register
- Built relationships with customers to encourage repeat business
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Special Education Paraprofessional
Town of Brookfield, CT
04.2010 - 06.2014
- Substitute teacher / monitored afterschool detention
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Supported from 1-15 students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted in implementation of effective behavior management techniques, resulting in more focused and positive classroom environment.
Special Education Paraprofessional
Shepaug Valley Region
09.2004 - 02.2009
- Created and assisted with behavior plans/interventions
- Tutored high school Math to provide better understanding of material
- Taught and modified physical education to students
- Proctor for Standardized testing
Education
Bachelor of Arts - BA - Psychology
Western Connecticut State University
08.2007 - 05.2021
Skills
Self-awareness
Accomplishments
- Specialized in substituting for special education classes.
- Recognized by multiple schools as an excellent substitute.
- Enhanced student learning with sports or other interests of the student
Software
Languages
English
Native or Bilingual
creative writing, knitting, travel, and reading
I am a published poet and was awarded, Poet of the Year, at my university. Knitting is relaxing, and I enjoy challenging patterns, It would be great to add more stamps to my passport. I love to read great fiction pieces that are written well and have a great backstory.
Timeline
Assistant Manager
Chico's FAS, Inc.
05.2023 - 07.2024
Lead/Assistant Manager
Chico's FAS, Inc.
04.2022 - 04.2023
Lead Associate and key holder
Soma
09.2021 - 04.2022
Lead Sales Associate / key holder
Soma
03.2021 - 08.2021
Sales Associate
Soma
11.2017 - 05.2018
Special Education Paraprofessional
Town of Brookfield, CT
04.2010 - 06.2014
Bachelor of Arts - BA - Psychology
Western Connecticut State University
08.2007 - 05.2021
Special Education Paraprofessional
Shepaug Valley Region
09.2004 - 02.2009
Life Coach
Conscious Awakening
9 2004 - Current
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