Gail Cook
Mesquite
Summary
Over 20 years of experience as an office administrator with a proven track record of enhancing operational efficiency and supporting team success. Currently seeking a part-time, remote position that leverages strong analytical and organizational skills to contribute to organizational goals. Committed to delivering high-quality results and fostering collaboration in dynamic environments. Eager to bring expertise in administrative support and problem-solving to a forward-thinking organization.
Overview
44
44
years of professional experience
Work History
Manager of Service Delivery/Operations Reliability
Dallas Area Rapid Transit
05.2005 - 06.2024
- Led operational initiatives to enhance service efficiency and customer satisfaction.
- Developed and executed budget plans to optimize resource allocation and reduce costs.
- Analyzed performance data to identify trends and drive continuous improvement efforts.
Administrative Manager
UT Southwestern
09.2003 - 04.2005
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Trained and mentored junior staff on best practices in office administration procedures.
- Led initiatives to integrate new office technologies, enhancing productivity across the organization.
City Manager's Office, Staff Liaison
City of Garland
02.1998 - 07.2003
- Collaborated with department heads to streamline operations, ensuring alignment with city objectives.
- Fostered partnerships with local organizations to drive economic development and sustainability efforts.
- Facilitated cross-departmental collaboration to drive project success and operational alignment.
Director, Policy Issuance
Continental Special Risk Underwriters
02.1980 - 06.1995
- Oversaw daily operations, optimizing workflow efficiency and resource allocation.
- Developed training programs to enhance team performance and skill development.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Managed and motivated employees to be productive and engaged in work.
Education
BA - Business Administration
Purdue University
Hammond, IndianaSkills
- Proficient in written correspondence
- Expertise in grammar and syntax review
- Proficient in transcription software
- Audio file oversight
- Advanced formatting skills
- File type transformation expertise
- Voice-to-text expertise
- Strong command of grammar
- Records maintenance professional
Accomplishments
- Lead efforts leveraging existing or evolving technology to improve efficiencies, decrease costs, and add meaning information being analyzed.
Languages
English
Professional Working
Timeline
Manager of Service Delivery/Operations Reliability
Dallas Area Rapid Transit
05.2005 - 06.2024
Administrative Manager
UT Southwestern
09.2003 - 04.2005
City Manager's Office, Staff Liaison
City of Garland
02.1998 - 07.2003
Director, Policy Issuance
Continental Special Risk Underwriters
02.1980 - 06.1995
BA - Business Administration
Purdue University
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led or contributed to teams to meet or exceed performance metrics by leveraging technology and using results to improve efficiency.