Microsoft Power Platform, Power BI, Teams
Gail Couchman
Director, Information Technology
Orlando,FL
Summary
Enterprising and performance-driven technology professional with cross-industry and cross-functional experience. Well-versed in evaluating current business conditions and devising forward-thinking plans to bring about needed change and keep companies agile. Possess excellent leadership skills and follow-through.
Overview
35
35
years of professional experience
3
3
Certificates
Work History
Technology Consultant
Unique Business Solutions, Inc
Orlando, FL
09.2020 - Current
- Performed IT roles such as project manager, business analyst, solution architect, process analyst, data analyst, systems analyst, and application developer
- Conceptualized, designed, and developed business and information technology solutions for wide range of clients
- Orchestrated process improvement and digital transformation projects
- Led product development and application development projects
- Worked with clients to improve process and organizational effectiveness and efficiency by implementing better controls, refining organizational structures, improving use of technology, establishing KPIs, and consolidating redundant operations
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and documented functional and technical requirements through research, observation, and interviews with system users and domain experts.
- System design, application development, implementation, system integration, data conversion, maintenance, and support
- Project management, testing, quality assurance, problem tracking, and version management.
Director of Information Technology Services
PGCS, Division Of Brown & Brown Insurance
Lake Mary, FL
09.2015 - 08.2020
- Oversight of information technology, claim financial reporting, data governance, and data analytics for third-party administrator of Property & Casualty claims
- Managed development, integration, automation projects; client on-boarding/off-boarding; internal and external audits
- Collaborated with business partners, consultants, and client development teams
- Orchestrated process improvement, automation and digitalization solutions.
- Supported configuration and customization of claims management system; recommended usage and best practices.
Technology Consultant
Unique Business Solutions
Orlando, FL
12.2000 - 08.2015
- Performed IT roles such as project manager, business analyst, solution architect, process analyst, data analyst, systems analyst, and application developer
- Conceptualized, designed, and developed business and information technology solutions for wide range of clients
- Orchestrated process improvement and digital transformation projects
- Led product development and application development projects
- Worked with clients to improve process and organizational effectiveness and efficiency by implementing better controls, refining organizational structures, improving use of technology, establishing KPIs, and consolidating redundant operations
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and documented functional and technical requirements through research, observation, and interviews with system users and domain experts.
- System design, application development, implementation, system integration, data conversion, maintenance, and support
- Project management, testing, quality assurance, problem tracking, and version management.tracking, and version management.
Director of Software Design
Medical Specialty Software, Inc
Kissimmee, FL
12.1997 - 11.2000
- Conceptualized, designed, and developed software product line - multi-facility, multi-modality, rules-based scheduling solution for medical industry
- Project management for development and integration projects; collaborate with business partners, consultants, and client development teams
- Integrated commercial product with client's Hospital Information Systems and Radiological Information Systems
- Identify and document functional requirements through research, observation, and interviews with system users and domain experts,
- Collaborated with patent attorney during patent application process, including documenting invention, development of claims, and interviews with patent examiner.
Technology Consultant
Unique Business Solutions
Houston, TX, Orlando, FL
10.1987 - 11.1997
- Performed IT roles such as project manager, business analyst, solution architect, process analyst, data analyst, systems analyst, and application developer
- Conceptualized, designed, and developed business and information technology solutions for wide range of clients
- Orchestrated process improvement and digital transformation projects
- Led product development and application development projects
- Worked with clients to improve process and organizational effectiveness and efficiency by implementing better controls, refining organizational structures, improving use of technology, establishing KPIs, and consolidating redundant operations
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and documented functional and technical requirements through research, observation, and interviews with system users and domain experts.
- System design, application development, implementation, system integration, data conversion, maintenance, and support
- Project management, testing, quality assurance, problem tracking, and version management.
Skills
Business Intelligence
undefinedPatent
Couchman, et al. 1999. Multi-facility appointment scheduling system. US Patent No 6389454B1
Software
C#, Net, DevExpress, LLBLGen, Visual Studio
Microsoft SQL Server, Analysis Services, Integration Services
SQL, XML, JSON, X12 EDI, HL7
SAP Business Objects, Crystal Reports
Excel, Access, VB, VBA
Certification
Microsoft Power Platform Fundamentals
Education
Valencia College - Orlando, FL
Coursework in web development, database management, object-oriented programming
Houston Community College - Houston, TX
Coursework in general academics, accounting, business administration
Microsoft LEARN
Microsoft Azure Data Fundamentals
Microsoft Azure Fundamentals
Microsoft Azure AI Fundamentals
Microsoft Dynamics 365 Fundamentals (ERP)
Microsoft Dynamics 365 Fundamentals (CRM)
Pluralsight
ASP.NET Core 6 Fundamentals
C# 10 Fundamentals
Projects
Project summary available on request
Portfolio
Microsoft transcript
https://learn.microsoft.com/en-us/users/gailcouchman-8365/transcript/drj8yc1jez9g9xg
Pluralsight transcript
https://app.pluralsight.com/achievements/share/06076752-9d00-4e71-be28-e13c44cf9bac
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